Manager-CSR Engagement and Client Acquisition

Company Description

We are SGS – the world’s leading testing, inspection and certification company.

We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

We are SGS – the world’s leading testing, inspection and certification company.

We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Key Responsibilities:

1) Sales and key Accounts Management

•       Ensure that SGS TFS is achieving revenue and profitability as defined by business.

•       Align sales strategy to meet budgeted target

•       Provide leadership and direction to drive the sales by with clear focus on market dynamics

•       Identify expansion opportunities through sale and cross sell and develop a feedback loop mechanism for all internal teams to provide market (client and referral) insights back into the system

•       Strategic business planning with an aim to sale SGS CSR & Aid Efficiency services to corporate donors and philanthropist and Government revenue opportunities to chase revenue

•       Develop and implement sales strategy to scale up new pipeline of clients to chase revenue through key service offerings

2) Lead Program Delivery

•       Client engagement and client satisfaction parameters for allocated portfolio

•       Support operations team to deliver services as per scope of project by client and timely delivery

3) Provide Strategic Consulting

•       Provide CSR program design and strategic consulting and share data-based insights to the client

•       Liasoning with Corporate SMEs, NGOs, and Government for client acquisition

•       Onboarding consultants, social domen experts, identifying complimentary service agencies to create eco-system to complete the project

•       Ensure quality of business engagement by regular client cadence, NGO cadence and supervising governance and leading internal project and knowledge management.

•       Deal with B2B social platform for client engagement

•       Hire, train and develop sales team to achieve yearly sales target

•       Understand the client's vision and co-develop the roadmap for adhering to the client's needs and CSR goals and projects.

•       Conduct review meeting with sales and operations team to ensure progress towards KPIs, objectives and targets

•       Maintain effective sales and marketing performance reporting system to measure the success

4) Market insights and feedback Mechanism

• Develop a feedback loop mechanism for all internal teams to provide market (client and referral) insights back into the system

Qualifications

·         Preferably MSW or MBA in CSR with minimum 8-10 years of experience and enough technical knowledge with an understanding of CSR consulting, sales, client acquisition or equivalent consulting experience.

·         Possesses stakeholder management and client influencing, relationship building skills.

·         Ability to research on trending topics on CSR, changes in CSR law, collaborate with NGOs and other similar stakeholders.

·         Strategic thinking, problem solving skills, a bias toward action and ability to manage multiple projects, juggle priorities and deliver on tight deadlines.

·         Works willingly and effectively with others in and across the organization to accomplish team goals.

·         A passionate coach for your high performing team and empowers the team and leads with empathy and integrity.

·         Basic Excel and MS Word skills, along with excellent presentation and communication skills.

·         Functional understanding of CSR ecosystem in India

Past experience in CSR consulting and sales would be a value addition

Additional Information