Customer Service Manager

redotpay· Customer Service
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📍 TBC, MalaysiaFull Time

About this role

About RedotPay

RedotPay is a global crypto payment fintech company headquartered in Hong Kong, focused on integrating blockchain solutions with traditional financial systems. Our user-friendly platform empowers millions worldwide to spend and send crypto assets seamlessly, promoting faster, more accessible, and inclusive financial services. We are dedicated to advancing financial inclusion for the unbanked and supporting crypto enthusiasts by driving the adoption of secure, flexible crypto-powered solutions. Join our dynamic team to shape the future of finance and contribute to meaningful global impact.


Key Responsibilities

Customer Service Delivery & Operations Management

  • Lead global customer service delivery and ensure smooth business operations. Drive continuous optimization across product, technology, operations, and business teams through refined service management to improve support efficiency and customer experience.

Team Building & Talent Development

  • Build and foster a cohesive, high-performing global customer service team. Strengthen team culture and engagement, and establish a structured talent training and development system to create a strong and sustainable talent pipeline.

Business Value Contribution

  • Analyze customer feedback and operational issues to identify business pain points, provide insights for product and operations optimization, and support business growth through data-driven improvements.

Risk Management

  • Identify and assess potential risks in daily operations, develop and implement effective mitigation measures, and ensure service compliance and stability.

Multi-Language Service Channel Development

  • Lead the setup and continuous improvement of multi-language support channels, focusing on key service metrics such as cost, efficiency, and customer experience to drive operational excellence.


Qualifications

  • Language: English is required as the main working language.
  • Experience: Over 5 years of customer service operations management experience in large-scale call centers.
  • Experience managing teams of 300+ members is a strong advantage.
  • Deep understanding of customer service operations, complaint handling, and customer experience management.
  • Strong business acumen, operational insight, and innovative thinking.
  • Proven ability to drive service improvement and operational excellence across functions.
  • High sense of ownership, adaptability, and enthusiasm to thrive in a fast-paced, startup-style environment.


Preferred

  • Experience in blockchain, crypto, or financial services operations is highly preferred.

Frequently Asked Questions

Is the salary disclosed for the Customer Service Manager position at redotpay?
The salary for this Customer Service Manager role at redotpay is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Manager position at redotpay located?
This Customer Service Manager role at redotpay is based in TBC, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Manager role at redotpay full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Service Manager role in the Customer Service department at redotpay.
Which team or department does the Customer Service Manager at redotpay belong to?
This Customer Service Manager position is part of the Customer Service department at redotpay. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Manager position at redotpay?
Click the "Apply Now" button on this page. You will be redirected to redotpay's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Service Manager job at redotpay posted?
This Customer Service Manager position at redotpay was posted on Jan 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Manager
redotpay
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