P2P Risk Control Operation Specialist

redotpay· Risk Control
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📍 TBC, MalaysiaFull Time

About this role

About RedotPay

RedotPay is a global crypto payment fintech integrating blockchain solutions into traditional banking and finance infrastructure. Our user-friendly crypto platform empowers millions globally to spend and send crypto assets, ensuring faster, more accessible, and inclusive financial services. RedotPay advances financial inclusion for the unbanked and supports crypto enthusiasts, driving the global adoption of secure and flexible crypto-powered financial solutions. Join us in shaping the future of finance and making a meaningful impact on a global scale.

 

Job Summary

We are looking for a highly analytical and risk-sensitive P2P Risk Control Operation Specialist to join our team in Kuala Lumpur. This role focuses on safeguarding the P2P trading ecosystem by handling disputes, appeals, and fraud prevention. You will play a key role in mediating customer complaints, investigating suspicious activities, and continuously optimizing risk controls to maintain a secure, fair, and trustworthy P2P platform.

 

Key Responsibilities

  1. Monitor P2P risk operations: handle appeals, complaints, and disputes professionally (full investigation, evidence review, mediation, and final decision-making).
  2. Manage risk for fiat deposit & withdrawal : monitor local and SEA payment channels (bank transfers, e-wallets, etc.), detect suspicious fiat flows, handle payment-partner issues, and resolve related disputes.
  3. Oversee risk control for on-chain crypto deposits & withdrawals : perform blockchain transaction analysis, address screening, anomaly detection, and fund tracing.
  4. Identify fraud patterns across P2P, fiat, and on-chain activities; analyze cases and propose risk control optimizations and preventive measures.
  5. Develop and update risk policies, rules, and workflows for all areas (P2P, fiat, on-chain, KYC).
  6. Collaborate closely with Compliance, Customer Service, Product, Legal, Payment Operations, and local regulators/partners.
  7. Prepare regular risk reports, dispute statistics, fraud trend analysis, and insights for management.
  8. Stay updated on Fintech regulations, payment methods, and emerging fraud techniques in crypto.

Requirement

  1. 1–3 years in risk control operations, credit review, or fraud monitoring within a lending, banking, or fintech company
  2. Strong understanding of credit risk metrics (e.g., DPD, EAD, recovery rate), KYC/AML processes, and common fraud typologies (e.g., synthetic identities, first-party fraud).
  3. Proficiency in Excel (pivot tables, VLOOKUP, basic formulas); experience with SQL or a BI tool (Tableau/Power BI) is a strong plus.
  4. High attention to detail, analytical mindset, ability to make quick and consistent risk decisions under pressure.
  5. Fluent in both Chinese and English
  6. Good to have crypto experience

Frequently Asked Questions

Is the salary disclosed for the P2P Risk Control Operation Specialist position at redotpay?
The salary for this P2P Risk Control Operation Specialist role at redotpay is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the P2P Risk Control Operation Specialist position at redotpay located?
This P2P Risk Control Operation Specialist role at redotpay is based in TBC, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the P2P Risk Control Operation Specialist role at redotpay full-time or part-time?
This is listed as a Full Time position. It is posted as a P2P Risk Control Operation Specialist role in the Risk Control department at redotpay.
Which team or department does the P2P Risk Control Operation Specialist at redotpay belong to?
This P2P Risk Control Operation Specialist position is part of the Risk Control department at redotpay. See the full job description for more information about the team structure and responsibilities.
How do I apply for the P2P Risk Control Operation Specialist position at redotpay?
Click the "Apply Now" button on this page. You will be redirected to redotpay's official application portal hosted on bamboohr where you can submit your application directly.
When was the P2P Risk Control Operation Specialist job at redotpay posted?
This P2P Risk Control Operation Specialist position at redotpay was posted on Apr 9, 2026. Apply as soon as possible — early applications are often reviewed first.
P2P Risk Control Operation Specialist
redotpay
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