IT Helpdesk
About this role
Company Description
For More Open Positions Visit us at:
http://recruiting.woongjininc.com/
Our Mission
WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(k)
- Paid Sick hours
Job Description
[Primary responsibilities]
- Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
- Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
- Following up on any outstanding issues with customers regarding status and closure of incidents/requests
- Troubleshooting and resolve hardware, software and network problems
- Document procedures, FAQs, and inventory of assets
- Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
- Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
- Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
- Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
- Company Security program administrator
- Company VPN administrator
- Company IT policy and application form creation
- VIP support, Business travelers support
- IT server room cleanup and follow up all kind of issue in IT room
- Network issue checkup and cooperation with Network team
- File server issue checkup and cooperation with Server team
- PC and laptop repair and software issue solving skill
- Security application management
- Windows and printer issue solving skill
- Server and Network basic knowledge
Qualifications
- Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory
- Excellent problem-solving, communication and interpersonal skills
- Ability to prioritize and organize work to meet defined SLA's
- Android mobile in corporation experience is a plus
- Strong understanding of server or network basic skills
[Requirements]
- Bachelor’s degree preferred with at least 1+ years of Corporate Tech Support experience,
- Must be willing to travel up to 10 % of time
- 8am – 5pm working hour
- Sometime, need to work at night and Saturday and Sunday If it is required
Additional Information
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***
Frequently Asked Questions
Is the salary disclosed for the IT Helpdesk position at wjcompany?
The salary for this IT Helpdesk role at wjcompany is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Helpdesk position at wjcompany located?
This IT Helpdesk role at wjcompany is based in IN, Kokomo, Kokomo, IN, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Helpdesk role at wjcompany full-time or part-time?
This is listed as a Contract position. It is posted as a IT Helpdesk role at wjcompany.
How do I apply for the IT Helpdesk position at wjcompany?
Click the "Apply Now" button on this page. You will be redirected to wjcompany's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the IT Helpdesk job at wjcompany posted?
This IT Helpdesk position at wjcompany was posted on May 6, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Helpdesk
wjcompany
You'll be redirected to wjcompany's official application page on SmartRecruiters.