Cloud Site Reliability Engineer

Enterprise AI is moving from pilots to production, and the constraint is no longer the model — it's the data. Agents are only as good as what they can sense, trust, and act on in the moment, and real-time, event-driven data is becoming the foundation every serious AI system runs on.  

Solace is the leading platform for the enterprise AI era. Established enterprises worldwide — including RBC Capital Markets, Bosch, Heineken, PSA Singapore, United Airlines, Schwarz Group, and hundreds more — have built their business around Solace to enable intelligent, real-time experiences, modernize their application and integration landscape, and create seamless digital journeys for their customers, partners, and employees. 

So, the next time you drive a car, order furniture online, fly in a plane, check your bank balance on your phone, your positive experience could be a direct result of our technology—and your hard work! 

About the Role

This position is for a Cloud Site Reliability Engineer. You will contribute to the daily operations of Solace Cloud, our market-leading SaaS offering, across leading cloud providers and platforms such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, Kubernetes, etc. 

What You Will Do: 

• Ensuring that the Solace Cloud Services are healthy and reliable, and that SLAs are being met 
• Assist in implementing the infrastructure tooling, observability, and automation
• Contribute to making the production operations more efficient, less error-prone.
• Handle production incidents in enterprise-grade multi-cloud environments according to industry-standard Incident management process 
• Process handling service requests and provisioning by the customers. 
• Manage customer escalations and drive resolution in mission-critical, high-impact production environments 
• Work directly with customers to identify, troubleshoot, and resolve operational issues. 
• Expert debugging knowledge in Linux and Kubernetes to detect operational issues. 
• Be on-call rotation and provide 24x7 off-hours support 

Ideally, You Will Be: 

• Technical, excited by technology, and eager to stay up to date in a rapidly evolving environment. 
• Knowledge in Cloud Networking Solutions 
• Able to demonstrate the ability to debug at a system level and resolve incidents in complex cloud-based environments 
• Experienced with Site reliability engineering and Incident response 
• A strong communicator who can articulate complex technical issues clearly and concisely & get on the phone with customers. 
• Experienced in SaaS operations and customer-facing technical support 

 Required Skills: 

• Proven expertise with public cloud providers (AWS, Azure, GCP) services & features
• Proven expertise with cloud Kubernetes infrastructure platforms such as AWS Elastic Kubernetes Service, Azure Kubernetes Service, Google Kubernetes Service 
• Hands-on experience with Monitoring tools like Datadog, Kibana, Prometheus etc. 
• Hands-on experience with Infrastructure Automation using Terraform, Cloud Formation 
• Hands-on expertise in debugging production alerts  
• Strong understanding of Linux Operating Systems 
• Programmer in languages such as Groovy, Python, and Go
• Hands-on experience with AI tools and a strong interest in advancing AI capabilities.

Nice to have:

• Certified Kubernetes Administrator 
• Certified Cloud Administrator (AWS, Azure, or GCP) 

Why You’ll Love Working at Solace

At Solace, we’re all about smart people, meaningful work, and good vibes.

• Work with brilliance – Our team is packed with some of the sharpest minds in the industry.
• Balance matters – We believe work should fit into your life, not the other way around.
• Hybrid-first – Flexibility is built into how we work, so everyone feels included and empowered.
• Values-driven – We live and breathe our core values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience.
• Growth mindset – Our training programs are designed to help you level up, fast.
• Customer Obsessed – We’re proud of our world-class customer lineup (we’re not shy about it).
• Keep it fun – We’re social, we keep things simple, and we know how to have a good time.
• Creative culture – We’ve got a great sense of humour and we make cool videos on topics like MITT and this (check them out!).

Role Status: EXISTING

Expected Salary Range: Expected salary range for this role is from $100,000 to $120,000. The final offer within this range will reflect the successful candidate’s skills and experience.

At Solace, we are committed to a fair, inclusive, and transparent recruitment process.
To help identify candidates whose qualifications best align with the role, we use artificial intelligence (AI) tools during the initial stage of resume screening. These tools compare submitted resumes to the job description, focusing on education, experience, and skills.

Importantly, all decisions beyond this initial screening—including interviews and final hiring—are made by our human recruitment team. AI is never used to make final hiring decisions.

Let’s Talk

Not sure you meet every requirement? That’s okay — we’re more interested in your potential and passion. If this role excites you, we’d love to hear from you.

Need accommodations during the hiring process? Just let us know — we’re here to support you.

Thanks to everyone who applies! While we wish we could connect with every candidate, only those selected to move forward will be contacted.

At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life. We strive to create an enriching and safe workplace where you can be who you are. If you want to do the best work of your career and feel supported every step of the way, we encourage you to join.

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