Product Advisor - Mercedes-Benz Surrey

DRIVING POSSIBILITIES .

Position: Sales Associate

Status: Full-Time

Dealership: OpenRoad Mercedes-Benz Surrey
Department: Sales

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 22 automotive brands across 42 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM BRANDS including Acura Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
• Internal and external, training & development opportunities for skill development and growth
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Comprehensive Extended Health and Dental plan, tailored toward Associate wellness
• Recognition and Engagement Events
• And more!
  

Join OpenRoad Mercedes-Benz Surrey, part of OpenRoad Auto Group, one of Canada’s most recognized automotive retailers. We are seeking a motivated Sales Associate to represent the Mercedes-Benz brand in Surrey and the Greater Vancouver area.

ROLE & RESPONSIBILITIES:                                        

• Prospect and build relationships with new clients through outreach, referrals, and networking.
• Deliver premium, personalized Mercedes-Benz experiences — including offsite test drives and presentations.
• Collaborate with dealership teams to ensure seamless client transactions.
• Promote OpenRoad Mercedes-Benz Surrey within the local business and professional community.
• Provide after-sale support to drive referrals and repeat business.
• Provide exceptional customer service by determining each prospective client’s vehicle needs by asking questions and listening.
• Promote new business and contribute to the company’s customer base by seeking new customers through prospecting and referral networks.
• Selling new and pre-owned vehicles, and Demonstrating vehicles (including test drives).
• Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
• Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment. Participate in any and all product training available.
• Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
• Deliver new and pre-owned vehicles to customers, and ensure the customer understands the vehicle’s operating features, warranty, and paperwork, to help ensure OpenRoad lays the foundation for customer loyalty.
• Introduce customers to Service Department personnel to emphasize to customers the quality and efficiency of the dealership’s service operations.
• Set goals for each month’s productivity; plan and organize how to reach those objectives.
• Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating on sales, delivery, and follow-up.
• Attend department meetings as required.
• Suitable candidates must have the experience, drive, and proven success selling pre-owned vehicles as well
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Proven success in sales or luxury automotive sales (Mercedes-Benz experience is an asset).
• Exceptional communication and relationship-building skills.
• Self-motivated and driven to exceed sales goals.
• Valid Class 5 driver’s license with a clean record.
• Strong organizational and presentation skills.
• The ability to work effectively with all levels of the organization.
• Strong computer skills (internet & MS Office), with the ability to maintain records using a computerized system.
• Effective negotiation skills, with the ability to make sound decisions in a manner consistent with the essential job functions.
• A Current VSA MDC License.
• A valid British Columbia Driver’s License with a good driving record.

Why Join Us:

• Competitive commission pay plan with uncapped commissions.
• Mercedes-Benz demo vehicle program or allowance.
• Comprehensive health, dental & retirement benefits.
• Paid training through Mercedes-Benz Academy and OpenRoad’s development programs.
• Career growth opportunities within OpenRoad Auto Group.

Be the face of Mercedes-Benz in Surrey — apply today to join our winning team.

Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application. 

https://orag.bamboohr.com/careers/4613

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US! 

We thank all those that have applied. Only those considered for the position will be contacted.