Client Services Coordinator, Full-Time

Company Description

We are hiring a full-time Client Services Coordinator to work at our Toronto office to provide exemplary client service and support, in person and over the telephone to our internal and external customers/clients. Full-time day shift available (Monday - Friday, 11:00am - 7:00pm). 

The Client Services Coordinator plays a critical role in connecting clients, families, caregivers, and internal teams. This role is responsible for coordinating services, responding to client needs, managing schedules, and ensuring accurate documentation while maintaining excellent customer service standards.

Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.

Job Description

• Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
• Liaises with clients, staff, and community partners
• Acts as a problem solver for clients and responds to inquiries from HCCSS and employees
• Reports client and staff concerns to Home Support Supervisor
• Liaises with the funder representatives regarding client care
• Collects and entrees all pertinent client data into the computer system
• Provides lists, schedules, and performs other administrative duties to support the personal support worker and Nurse program

Qualifications

• Post‑secondary certificate or diploma in Office Administration, Medical Office Administration, or an equivalent combination of education and experience
• Previous experience in the healthcare industry is preferred
• Minimum of two (2) years of related customer service experience in an office or administrative setting
• Demonstrated ability to meet daily deliverables, productivity targets, and key performance indicators (KPIs)
• Excellent interpersonal and customer service skills, with a strong commitment to client satisfaction
• Excellent verbal and written communication skills
• Compassionate, professional, and client‑focused approach
• Proven ability to communicate effectively with diverse clients and colleagues, fostering a respectful, inclusive, and collaborative work environment

Additional Information

This position is a current vacancy

Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.  

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at (corphr@spectrumhealthcare.com) for assistance.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.