Agent Branch Support Subscription & Longterm (m/f/d)

Company Description

Job Description

As an Agent Branch Support Subscription & Long-term, you will play a vital role in the daily operations and support of our branches. You will ensure smooth handling of renewals, payment issues, customer requests and branch communication. Apply now and join Team Orange!

YOUR ROLE AT SIXT

• Monitoring and managing contract renewals for subscription and long-term rentals.
• Proactively addressing payment issues or overdue subscriptions.
• Communicating clearly and efficiently with SIXT branches, keeping them informed and supported.
• Onboarding premium customers to our longterm products and explaining the processes and benefits to them
• Handling communication with both branches and customers primarily via email.
• Coordinating the internal ticket system: creating, tracking, and resolving service requests.
• Using tools like Jira and Confluence (or similar) to document, report, and manage workflows.

YOUR SKILLS MATTER

• You have 2–3 years of experience in operational support or a similar role, with no specific industry background required.
• You communicate clearly and professionally in writing, especially via email, and are comfortable interacting with both internal teams and customers.
• You are proactive and able to independently monitor, prioritize, and follow up on multiple issues at once.
• You are confident coordinating ticketing systems and ensuring efficient resolution of service requests.
• You bring basic Excel skills and are comfortable organizing and analyzing simple data sets.
• You are familiar with tools like Jira and Confluence (a plus), and bring a customer-oriented, solution-driven mindset with strong teamwork skills.
• French, Spanish, or fluency in additional languages is a plus.

WHAT WE OFFER

• The SIXT Lisbon Experience Two of Lisbon's most exciting hubs — Factory Lisboa in Beato and ARTs Lisboa in Parque das Nações — are where you'll find your new home base. Expect a fast-paced, international atmosphere where ideas flow freely, people genuinely look out for each other, and no two days feel quite the same

• Community & International Environment Join a truly global workplace with colleagues from many nationalities. Regular team events, community activities, and inspiring talks with internal and external speakers make our Lisbon hubs more than just an office

• Flexibility & Modern Work Setup Benefit from a hybrid working model with two office days per week and flexible working hours. Our modern offices are designed for collaboration while allowing you the flexibility to work in the way that suits you best

• AI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve

• Time Off & Wellbeing Enjoy 28 vacation days per year, an additional day off on your birthday, one volunteer day annually, and private health insurance that also covers your spouse and children free of charge

• Everyday Benefits Receive a yearly Coverflex allowance and a daily meal allowance to make life a little easier every day

• Employee Perks Get exclusive rates on all SIXT services, with special discounts extended to your family and friends. Because great perks are even better when you can share them

Qualifications

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!