Director Rental Operations (New York)

Company Description

Job Description

Are you a strategic leader with a passion for operational excellence? At SIXT, the Director of Rental Operations plays a pivotal role in driving performance across the region. In this high-impact role, you’ll lead business-critical initiatives, partner with underperforming locations, and help shape the future of our leadership pipeline. You’ll bring expertise in operations, talent development, and strategic execution — and be part of a team that’s transforming mobility every day, with a salary of $130,000 - $180,000 plus bonus of $90,000. Apply now! 

YOUR ROLE AT SIXT 

• You drive revenue growth by improving IRPD performance, optimizing fleet utilization, and managing non-revenue operations efficiently.
• You lead and develop high-performing teams by coaching managers, addressing performance gaps, and building a strong leadership pipeline.
• You deliver a premium customer experience by ensuring service excellence, handling escalations, and maintaining high standards across all locations.
• You execute operational excellence by managing the Daily Game Plan, ensuring PCI compliance, and monitoring key regional KPIs.
• You lead process improvements and support regional growth by identifying underperformance and implementing strategic solutions.
• You oversee risk and security by enforcing fraud prevention, improving labor efficiency, and upholding operational standards

 YOUR SKILLS MATTER  

• Experience and Education You hold a Bachelor's degree with at least 2 (junior) or 3 (senior) 3 years of experience in sales and customer service, plus 2 years in a supervisory role (or 5 years' work experience without a degree, including 2 years as a manager in car rental) of relevant experience.
• Supervisory and Communication) You possess good supervisory skills, strong communication skills, including the ability to communicate in other languages (as a plus), and have exceptional interpersonal and relationship-building abilities.
• Organization and Customer Service You are highly organized and have excellent customer service skills.
• Work Authorization You must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Age and License You are at least 18 years old, have a valid driver's license with a clean record, and can work 40 + hours per week, including day/evening shifts.

 WHAT WE OFFER

• Comprehensive Health & Insurance Healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and 401k for your financial future
• AI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve
• Paid Time Off & Sick Leave Benefit from PTO, sick leave, and a balanced work-life schedule
• Branch Bonus Plan Participate in a performance-based branch bonus plan
• Employee Assistance Program Access support whenever needed through our Employee Assistance Program
• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees

Qualifications

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!