Service Desk Agent

netcompany1· DG4 Professional Services
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📍 Brussels📍 Brussels, Brussels, Belgium📍 beFull time

About this role

Company Description

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ 

Job Description

Are you ready to discover the role of a Service Desk Agent in Netcompany?

As a Service Desk Agent, you will:

  • Perform Digital Workplace support activities.
  • Manage all types of user interactions (phone, ticketing portal, chat, messaging).
  • Provide user guidance and support regarding the use services, software and applications.
  • Follow-up of incidents and user requests.

Qualifications

What would make you a fit for the role:

  • University degree in Computer Science or other relevant field.
  • Minimum 1 year of IT support experience, including 1st Line duties.
  • Solid knowledge of network setup, protocols, and antivirus management.
  • Proficiency in backup/restore procedures, patching, and software deployment.
  • Understanding of printing/scanning systems and troubleshooting.
  • Excellent communication skills in English and French (minimum B2 level).
  • At least one relevant certification (e.g., MCSA Windows 10, Microsoft 365 Certified, Google IT Support, MOS, or equivalent) would be a plus.

Additional Information

Being a part of the Netcompany team, you will be provided with:  

  • Opportunity to work in a modern environment. 
  • Competitive compensation & benefits package 
  • Hospitalization plan 
  • Hybrid working model 
  • Meal allowance 
  • Mobility budget or commuting allowance (if applicable)
  • Well-being activities (on premises) 
  • Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings) 
  • Personalized development plan for targeted career growth 

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

#LI-PG1

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/

Frequently Asked Questions

Is the salary disclosed for the Service Desk Agent position at netcompany1?
The salary for this Service Desk Agent role at netcompany1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk Agent position at netcompany1 located?
This Service Desk Agent role at netcompany1 is based in Brussels, Brussels, Brussels, Belgium, be. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Desk Agent role at netcompany1 full-time or part-time?
This is listed as a Full time position. It is posted as a Service Desk Agent role in the DG4 Professional Services department at netcompany1.
Which team or department does the Service Desk Agent at netcompany1 belong to?
This Service Desk Agent position is part of the DG4 Professional Services department at netcompany1. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Desk Agent position at netcompany1?
Click the "Apply Now" button on this page. You will be redirected to netcompany1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Service Desk Agent job at netcompany1 posted?
This Service Desk Agent position at netcompany1 was posted on Apr 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk Agent
netcompany1
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