Customer Success Manager

nilus· CS
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📍 Hybrid📍 Tel Aviv, Tel Aviv, IsraelFull Time

About this role

Customer Success Manager (CSM)

📍 Location: Tel Aviv, Israel (Hybrid)
📍 Reporting to: VP Operations & CS 


Who are we?

Nilus is an AI-powered Treasury Management System (TMS) helping modern finance teams optimize cash management, forecasting, and financial operations. We work with a wide range of international customers, enabling them to operate smarter and scale faster through automation and data-driven insights.

Backed by top VCs like Bessemer, Felicis, BTV, and Symbol, Nilus is a fast-growing fintech startup led by a team of ex-fintech pros passionate about transforming the finance function.



What We’re Looking For:

We are looking for a Customer Success Manager with a strong background in treasury, proven experience working with global customers, and hands-on experience using AI tools in day-to-day workflows. This role is critical in ensuring our customers achieve maximum value from Nilus while building long-term partnerships.



Key Responsibilities:

  • Own and manage relationships with a portfolio of global customers
  • Drive product adoption, engagement, and customer satisfaction
  • Act as a trusted advisor on treasury and financial workflows, helping customers optimize processes and leverage Nilus’s AI-driven capabilities to improve efficiency and decision-making.
  • Identify opportunities for upsell and expansion within existing accounts
  • Monitor customer health metrics and proactively mitigate risks
  • Collaborate cross-functionally with Product, Sales, and Ops teams to improve customer experience



Requirements:

  • Strong background in treasury (must-have)
  • Experience working with multiple international customers across multiple regions (must-have)
  • Familiarity with AI tools (e.g., ChatGPT, Claude, AI copilots, automation tools) and curiosity about integrating AI into daily workflows (must-have)
  • Proven
    experience in Customer Success, Account Management, or similar customer-facing roles
  • Excellent communication skills in English
  • High level of business acumen and ability to engage with finance stakeholders (CFOs, Finance Managers, etc.)
  • Strong analytical mindset and problem-solving skills



Nice to Have:

  • Experience working in a SaaS company, preferably in fintech or finance tools
  • Familiarity with TMS, ERP systems, or financial data platforms
  • Experience working with startups or high-growth environments

Frequently Asked Questions

Is the salary disclosed for the Customer Success Manager position at nilus?
The salary for this Customer Success Manager role at nilus is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Manager position at nilus located?
This Customer Success Manager role at nilus is based in Hybrid, Tel Aviv, Tel Aviv, Israel. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager role at nilus full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Success Manager role in the CS department at nilus.
Which team or department does the Customer Success Manager at nilus belong to?
This Customer Success Manager position is part of the CS department at nilus. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at nilus?
Click the "Apply Now" button on this page. You will be redirected to nilus's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Success Manager job at nilus posted?
This Customer Success Manager position at nilus was posted on May 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
nilus
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