Customer Planner

richmondmarketing· Supply Chain
Apply Now ↗
📍 Belfast, County Antrim, United Kingdom📍 HybridFull Time

About this role

Customer Planner



REPORTS TO:  Supply Chain Manager/Finance Director NI         


ABOUT RICHMOND

At Richmond, we don’t just build brands—we ignite them. As Ireland’s leading trend-spotting premium brand builder, we’ve been shaping the future since 1992. Our mantra is simple: Where Great People Meet Great Brands. We don’t just hire employees; we bring on bold, agile, and energetic innovators who thrive on shaking up the status quo. We're not just about distributing products—we’re about disrupting the market, challenging the norms, and launching game-changing ideas and products that leave a lasting impact.

 

JOB DESCRIPTION

We are looking for a highly competent Customer Planner to manage order processing at our busy NI office.    

The role will manage order processing and will Involve engagement with our key customers whilst working closely with Supply Chain and NI commercial team.

If you are looking for a challenge, then this role is for you!


KEY RESPONSIBILITIES

  • Sales order processing and sample order processing
  • Liaison with logistics partners, customers and sales reps as necessary to ensure orders are processed and goods delivered as expected
  • Dealing with customer queries / customer service
  • Issuing daily sales volume reports
  • Daily loading sheet processing
  • Obtaining supporting evidence and authorization for credit note requests
  • General administrative and filing duties as required
  • Some receptionist duties as required
  • As part of a small admin team, to take on a hands-on approach to all aspects of the business, working closely with management and the sales team.
  • Assist other members of the admin & accounting team in various functions as may be necessary from time to time.
  • Company may assign to you other appropriate tasks and responsibilities and reporting relationships from time to time.


KNOWLEDGE, SKILLS AND EXPERIENCE

  • Minimum 1-2 years experience in customer service/order processing
  • Proficient in MS Excel 
  • Previous experience with an ERP system essential 
  • Ambitious person with excellent work ethic and excellent communication skills
  • Flourishes in a busy environment and is a fast learner
  • Energetic & enthusiastic approach to tasks especially when team needs support 

Frequently Asked Questions

Is the salary disclosed for the Customer Planner position at richmondmarketing?
The salary for this Customer Planner role at richmondmarketing is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Planner position at richmondmarketing located?
This Customer Planner role at richmondmarketing is based in Belfast, County Antrim, United Kingdom, Hybrid. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Planner role at richmondmarketing full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Planner role in the Supply Chain department at richmondmarketing.
Which team or department does the Customer Planner at richmondmarketing belong to?
This Customer Planner position is part of the Supply Chain department at richmondmarketing. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Planner position at richmondmarketing?
Click the "Apply Now" button on this page. You will be redirected to richmondmarketing's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Planner job at richmondmarketing posted?
This Customer Planner position at richmondmarketing was posted on May 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Planner
richmondmarketing
Apply for this role ↗

You'll be redirected to richmondmarketing's official application page on bamboohr.