Production Services Representative

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

The NBCUniversal Studio Services team is looking for a collaborative, results-driven creative and self-motivated Production Services Representative in Doraville, GA.

Have you always wanted to support on-set production? Our Stages & Backlot Operations team is the best in the business! Our Production Services Representatives are responsible for liaising with all the productions that film on our stages and handle a wide variety of requests to make sure TV shows, films, and commercials have all the support they need to make great content.
Production Service Representatives serve as the liaison with productions to ensure efficiency, solve problems, and assist with any specific needs for those productions filming on the studio property.  This position involves working with multiple departments across all studio facilities. 

What You’ll Do

• Works as the primary liaison between on-lot productions and the studio.
• Handles prospective customer inquiries for television, feature films, commercials, music videos and still photography
• Coordinates and schedules facility scouts with customers and department heads
• Prepares deal estimates and coordinates with studio departments for pricing and labor requirements
• Reserves facilities and coordinates scheduling with other on-lot productions
• Generates on-lot work orders for all studio departments
• Ensures all studio facilities are ready for client arrival and maintained during production
• Is a consistent presence on set throughout the production on both stages and lot
• Arranges for Universal personnel and maintains contact with them throughout the production
• Prepares studio call sheets, hotlock lists, drive on passes, and general documentation and forms as required
• Arranges parking for crew and production vehicles
• Ensures all studio safety and County Fire Department regulations are observed by production (fire exits, fire lanes, hazardous waste disposal, special effects properly approved, etc.)
• Reviews posted charges and initiates customer billing in addition to helping identify and resolve invoice discrepancies
• Works to develop and maintain internal and external production relationships
• Dedicated to achieving studio budget goals

Qualifications

Let’s Talk About You…

• Communicates with ease – You have a way with words. You can build relationships across both broad internal functional departments and various external stakeholders
• Cool Under Pressure – You handle stressful situations with ease and professionalism while juggling multiple stakeholders and competing priorities
• Executer – You get things done! Using strong organizational management, you prioritize and execute numerous projects in parallel
• High standards – You understand that importance of what providing the best customer experience looks like and strive for such quality in all aspects of the production
• Tech-savvy – You are an MS Office whiz and can take on new software with ease

What You Have…

• BA/BS degree in a related area preferred 
• 3+ years production or production related experience
• 1+ years' experience working in a fast-paced, frenetic production environment 

What You Maybe Have…

• Customer service experience a plus
• Interest in production, logistics, and/or studio operations strongly preferred
• Familiarity with NBCUniversal policies and procedures preferred 
• Experience with ScheduAll (scheduling software/billing system)
• Knowledge and experience with other Atlanta region studios and broader TV/film market

Additional Requirements:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.