Client Experience Manager

lossprevention· Sales & Marketing
Apply Now ↗
📍 Dallas, Texas, United States📍 HybridFull Time

About this role

Our Company is looking for a Client Experience Manager. This person will be responsible for ensuring a positive and seamless experience for our clients throughout their interactions with the company. They will work closely with various departments to improve client satisfaction and drive engagement. This position is open to hybrid and/or remote work environments (Hybrid preferred), and is based out of Dallas, TX.


Job Type: Full Time – Hybrid or Remote

Duties and Responsibilities:  

  • Develops and implements strategies to enhance the overall client experience.
  • Acts as the primary point of contact for clients, addressing their inquiries and concerns promptly.
  • Analyzes client feedback and data to identify trends and areas for improvement.
  • Collaborates with cross-functional teams to create and refine client touchpoints.
  • Creates and delivers training for staff on best practices for client interaction.
  • Monitors and reports on client satisfaction metrics to guide strategic decisions.
  • Monitors trends in client metrics and strategizes on how best to utilize this information with the individual clients to ensure maximization of business flow.
  • Manages client onboarding processes to ensure a smooth transition.
  • Facilitates regular client check-ins and feedback sessions.
  • Stays updated on industry trends to proactively address client needs.
  • Regular Travel Required.


Requirements:  

  • Bachelor’s degree in Business Administration, Marketing, or a related field.
  • Proven experience in client management or customer service roles.
  • Experience in the financial services industry preferred with an emphasis on working with Banks, Credit Unions and Lenders.
  • Strong analytical skills and experience with customer feedback tools.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.
  • Proficiency in Power BI software and MS Office Suite.
  • Strong problem-solving skills and a proactive approach.


Benefits:

·       Medical, Dental and Vision Insurance

·       Paid Time Off

·       Paid Holidays

Open to Hybrid at our Facility in Dallas TX, or fully Remote with the ability to travel to Dallas, TX as needed. Must be able to do overnight travel to client sites as required.

Frequently Asked Questions

Is the salary disclosed for the Client Experience Manager position at lossprevention?
The salary for this Client Experience Manager role at lossprevention is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Experience Manager position at lossprevention located?
This Client Experience Manager role at lossprevention is based in Dallas, Texas, United States, Hybrid. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Experience Manager role at lossprevention full-time or part-time?
This is listed as a Full Time position. It is posted as a Client Experience Manager role in the Sales & Marketing department at lossprevention.
Which team or department does the Client Experience Manager at lossprevention belong to?
This Client Experience Manager position is part of the Sales & Marketing department at lossprevention. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Experience Manager position at lossprevention?
Click the "Apply Now" button on this page. You will be redirected to lossprevention's official application portal hosted on bamboohr where you can submit your application directly.
When was the Client Experience Manager job at lossprevention posted?
This Client Experience Manager position at lossprevention was posted on Jun 20, 2025. Apply as soon as possible — early applications are often reviewed first.
Client Experience Manager
lossprevention
Apply for this role ↗

You'll be redirected to lossprevention's official application page on bamboohr.