Supervisor, In-Flight service

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

Reporting to the Base Manager, the In-Flight Service Supervisor has an everyday crucial role towards the success of the cabin crew members. The In-Flight Service Supervisor is responsible for motivating, informing and coaching all crew members on a daily basis. They contribute to the promotion of a professional, motivating and pleasant work environment while ensuring the application of the company standards and regulations in place.

The In-Flight Service Supervisor is at the heart of the operations to support the teams, to detect any problems and/or irregularities surrounding the in-flight operations and to propose visionary solutions, while keeping in mind the reality of the cabin crew members. The In-Flight Service Supervisor is fully aware of the reality surrounding daily operations and is actively involved in the continuous improvement of processes and procedures surrounding the customer and employee experience.

The responsibilities of the in-flight service supervisor can be categorized into two major objectives

Operational:

• Conducts regular and sporadic operational visits to validate compliance with Canadian Aviation Regulations, workplace safety and company service standards. These extensive checks may be at the gates and in-flight as an active crew member.
• Actively participates in the smooth running of operations to ensure on-time performance, while continuously reading the internal organizational environment to identify potential risks, opportunities and threats.
•  Reviews the various administrative reports that are sent by the cabin crew members (flight reports, accident/passenger incident reports, injury reports, etc.) in order to follow up with the various internal stakeholders.
• Administers Flight Attendant expense accounts and authorizes various flight attendant claims and premiums.
• Participates in the emergency response plan and supports operations in irregular and/or emergency situations. 

Labor Relations:

• Accompanies and contributes to the development of cabin crew members so that they reach and exceed the expected performance levels through a constructive approach in line with the company culture.
• Monitor the attendance records of cabin crew members, while applying the medical control policy.
• In collaboration with the Labour Relations Advisors, the In-Flight Service Supervisor is called upon to investigate disciplinary/administrative cases, to attend meetings and to decide on the validity of certain disciplinary/administrative cases.
• Participates in the hiring process for cabin crew members.
• Represents the employer on one or more of the organization's local committees (Health and Safety, service, uniform, etc.).

Qualifications

• Minimum of five (5) years experience in the airline industry.
• Two (2) years of experience in employee management/supervision, in a unionized environment (an important asset).
• Ability and experience with Microsoft tools (Outlook, Excel, Word, Teams).
• Excellent communication skills in both French and English, written and spoken*.
• Flexible schedule and irregular hours are an integral part of the job (mornings, evenings, weekends and holidays) in addition to offering periods of availability to be on call. 
• Willingness to travel internationally using a valid Canadian passport.
• Successfully complete the initial cabin crew training and maintain qualifications.
• Must be able to obtain and maintain an airport restricted area identification card (requires a 5-year traceable history, criminal background check and Canadian citizenship or permanent resident card).

Additional Information

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs. 

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