Guest service supervisor

minorinternational· Front Office
Apply Now ↗
📍 Doha📍 Doha Municipality📍 Doha, Doha Municipality, Qatar📍 qaFull time

About this role

Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests..

Job Description

The Guest Service Supervisor oversees daily guest service operations to ensure guests receive professional, efficient, and friendly service. This role supervises front desk or guest relations staff, handles guest concerns, supports operational procedures, and helps maintain high customer satisfaction standards.

Key Responsibilities

  • Supervise and support guest service/front office staff during shifts
  • Ensure smooth check-in and check-out processes
  • Handle guest inquiries, complaints, and special requests professionally
  • Monitor service quality and ensure company standards are maintained
  • Train, coach, and mentor team members
  • Prepare shift schedules and assign duties
  • Coordinate with housekeeping, maintenance, and other departments
  • Ensure accurate billing, reservations, and cash handling procedures
  • Monitor lobby appearance and guest areas
  • Assist with VIP guest arrangements and escalations
  • Maintain records, reports, and operational logs
  • Ensure compliance with health, safety, and company policies

 

    Qualifications

    Required Qualifications

    • Diploma or Bachelor’s degree in Hospitality Management or related field
    • 2–5 years of experience in hospitality or customer service
    • Previous supervisory experience preferred
    • Strong communication and interpersonal skills
    • Problem-solving and conflict-resolution abilities
    • Proficiency in hotel management systems (Opera, Fidelio, etc.)
    • Ability to work shifts, weekends, and holidays
    • Good organizational and multitasking skills

    Additional Information

    Frequently Asked Questions

    Is the salary disclosed for the Guest service supervisor position at minorinternational?
    The salary for this Guest service supervisor role at minorinternational is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Guest service supervisor position at minorinternational located?
    This Guest service supervisor role at minorinternational is based in Doha, Doha Municipality, Doha, Doha Municipality, Qatar, qa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Guest service supervisor role at minorinternational full-time or part-time?
    This is listed as a Full time position. It is posted as a Guest service supervisor role in the Front Office department at minorinternational.
    Which team or department does the Guest service supervisor at minorinternational belong to?
    This Guest service supervisor position is part of the Front Office department at minorinternational. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Guest service supervisor position at minorinternational?
    Click the "Apply Now" button on this page. You will be redirected to minorinternational's official application portal hosted on smartrecruiters where you can submit your application directly.
    When was the Guest service supervisor job at minorinternational posted?
    This Guest service supervisor position at minorinternational was posted on May 25, 2026. Apply as soon as possible — early applications are often reviewed first.
    Guest service supervisor
    minorinternational
    Apply for this role ↗

    You'll be redirected to minorinternational's official application page on SmartRecruiters.