Holiday Plus Consultant (Mandarin-English-Thai speaking)

Company Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Job Description

Presents and involves guests in the opportunity to experience the finest vacation ownership product via a trial package. Promote and support all aspects of customer service. Maintain a professional and personal image that upholds the AVC standards of integrity, quality and service to customers.

Key Responsibilities:

Performance of the essential duties will provide success to the Voyager Executive. The Voyager Executive is expected to meet or exceed the PMP requirements. The Voyager Executive is responsible for upholding the SOP and Business rules at all times.
• Prepare each day to meet guests professionally.
• Achieve established goals within established time frames; establish commitment to goals, self and the Company.
• Presents the Voyager package information according to training specifications and direction of management.
• Use approved Voyager package presentation and support materials effectively and exclusively.
• Present appropriate pricing and options in accordance with specified guidelines.
• Ask the guests to purchase a package according to training specifications and direction of management and conforming to the financial needs of the guests.
• Follows all approved Voyager package closing procedures.
• Completes all appropriate new package holder documentation as required.
• Greets and exits each guest in a warm and friendly manner, while providing customer service to guest as specified in training and direction of management.
• Maintain the highest level of company/competition product knowledge by attending all required training sessions.
• Adheres to all established presentations and corporate policies and procedures.
• Completes other duties as requested/assigned by management.

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Qualifications

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Sales Ability: Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service or idea from customers.
- Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments. Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; continually monitor own work to ensure quality and improvement; prioritize and plan work activities; perform duties efficiently; establish goals and objectives.
- Develop Customer Satisfaction/Loyalty: Effectively meet customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty; fulfil commitments.
- Teamwork: Actively participate as a member of the team to advance the team toward goal completion; share expertise with others; exhibit objectivity and openness to others’ views; Provide and accept feedback; establish a positive spirit; support everyone’s efforts to succeed; listen to others without interrupting ; keeps emotions under control; remain open to others ideas.

Additional Information