Club Services Coordinator (Japanese Speaking)
minorinternational· Club Operations
About this role
Company Description
A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.
Job Description
To serve as the key contact point for our Club Points Owners, providing customer services and reservation services in the language of their choice. To also liaise closely with the Contract Administration and Financial Services departments, ensuring contracts are processed and payments collected in an accurate and timely manner.
Key Responsibilities:
- Provide a high level of customer service for Club Points Owners through the Club Services centre, website and various communication channels, ensuring a high level of customer satisfaction.
- Ensure Club Owners Points and other reservations are handled in a timely, courteous and efficient manner.
- Handle all customer concerns or complaints to a satisfactory resolution.
- Establish and maintain an excellent working relationship with exchange companies, alliance partners, Minor Hotels and other MINOR departments.
- Encourage use of Club Resorts to achieve a high occupancy and maximum use of space.
Qualifications
- Bachelor degree (desirable)
- Excellent English and Japanese languages, both written and spoken forms. Other languages an advantage.
- Minimum of two (2) years relevant work experience.
- Prior experience in timeshare, vacation ownership, call center or hospitality-related business is strongly preferred.
- Excellent computer skills with a good understanding of reservation software systems.
- Strong customer service ethics. Ability to handle difficult situations and complaints from customers.
- Strong communication and written skills
- Well organised, high level of attention to detail, ability to communicate effectively with other departments.
- Team member with strong work ethics, flexible in approach and supportive of others (essential).
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Additional Information
Frequently Asked Questions
Is the salary disclosed for the Club Services Coordinator (Japanese Speaking) position at minorinternational?
The salary for this Club Services Coordinator (Japanese Speaking) role at minorinternational is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Club Services Coordinator (Japanese Speaking) position at minorinternational located?
This Club Services Coordinator (Japanese Speaking) role at minorinternational is based in Phuket, Phuket, จ.ภูเก็ต, Thailand, th, จ.ภูเก็ต. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Club Services Coordinator (Japanese Speaking) role at minorinternational full-time or part-time?
This is listed as a Full time position. It is posted as a Club Services Coordinator (Japanese Speaking) role in the Club Operations department at minorinternational.
Which team or department does the Club Services Coordinator (Japanese Speaking) at minorinternational belong to?
This Club Services Coordinator (Japanese Speaking) position is part of the Club Operations department at minorinternational. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Club Services Coordinator (Japanese Speaking) position at minorinternational?
Click the "Apply Now" button on this page. You will be redirected to minorinternational's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Club Services Coordinator (Japanese Speaking) job at minorinternational posted?
This Club Services Coordinator (Japanese Speaking) position at minorinternational was posted on Feb 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Club Services Coordinator (Japanese Speaking)
minorinternational
You'll be redirected to minorinternational's official application page on SmartRecruiters.