Assistant Front Office Manager
minorinternational· Front Office
About this role
Company Description
NH Collection Colombo offers comforting familiarity based on three main pillars value for money, the best location, and service with a human touch – making stays always a pleasure, time after time.
Job Description
- Oversee daily operations of the Front Office Department, including reception, concierge, and guest services
- Assist in managing sub-departments within Front Office to maintain high standards of customer service
- Coach and mentor staff to achieve and exceed service standards
- Analyze billing instructions and ensure accuracy of agent invoices
- Monitor and manage department expenses in accordance with occupancy and budgets
- Implement and encourage innovative ideas for improving guest experience and operational efficiency
- Ensure effective communication between Front Office staff and other departments
- Handle guest complaints and staff-related issues promptly and effectively
- Assist in the preparation and management of annual budgets for related areas
- Conduct regular assessments to maintain health and safety standards within the department
- Identify training needs and coordinate staff development programs
- Assist in recruitment and performance management of Front Office staff
- Act as a Duty Manager when required
- Ensure accurate and timely submission of all reports and relevant administrative work
- Collaborate with IT managers to maintain efficient operation of Property Management Systems and related interfaces
Qualifications
- A degree or diploma in Hospitality Management or related.
- Minimum 3 years of experience in Front Office management in 5 star city hotel
- Proficiency in English (verbal, written, and reading)
- Expert knowledge of Opera Property Management System
- Advanced proficiency in Microsoft Office Suite
- Experience with inventory control systems and budgeting
- Exceptional customer service and interpersonal skills
- Strong problem-solving and decision-making abilities
- Excellent communication skills at all levels of the organization
- Proven supervisory and team leadership experience
- Thorough understanding of hotel operations and guest services
- Flexibility to work varying shifts, including weekends and holidays
- Strong attention to detail and organizational skills
- Ability to multitask and work efficiently under pressure
- Commitment to driving innovation and continuous improvement in guest services
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Assistant Front Office Manager position at minorinternational?
The salary for this Assistant Front Office Manager role at minorinternational is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Assistant Front Office Manager position at minorinternational located?
This Assistant Front Office Manager role at minorinternational is based in Colombo, Colombo, WESTERN PROVINCE, Sri Lanka, WESTERN PROVINCE, lk. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Assistant Front Office Manager role at minorinternational full-time or part-time?
This is listed as a Full time position. It is posted as a Assistant Front Office Manager role in the Front Office department at minorinternational.
Which team or department does the Assistant Front Office Manager at minorinternational belong to?
This Assistant Front Office Manager position is part of the Front Office department at minorinternational. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Assistant Front Office Manager position at minorinternational?
Click the "Apply Now" button on this page. You will be redirected to minorinternational's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Assistant Front Office Manager job at minorinternational posted?
This Assistant Front Office Manager position at minorinternational was posted on Feb 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Assistant Front Office Manager
minorinternational
You'll be redirected to minorinternational's official application page on SmartRecruiters.