Guest Service Agent

Company Description

Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners.

Wherever your journey leads, Minor Hotels delivers exceptional experiences around the globe. Explore our history, meet the people behind our success and discover the values that shape who we are today.

                                   NH Collection Hotels & Resorts | 103 hotels & resorts in 24 countries

With its premium look and feel, the NH Collection brand showcases captivating hotels and resorts housed in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia, and soon in Australasia.

Our hotels are thoughtfully designed with an eclectic-elegant atmosphere to offer stays that evoke extraordinary feelings, paying great attention to stimulating details to create memorable moments.

We welcome business travellers, friends, or couples seeking premium service. We craft experiences that place extraordinary feelings at the heart of everything we do in our hotels and resorts.

At NH Collection Hotels and Resorts, our guests are inspired by each destination and its distinctive experiences, whether they’re looking for wellbeing, gastronomy, culture or just pure indulgence.

                                                                      Feel the extraordinary.

NH Collection Maldives Reethi Resort is a private island of surreal beauty, located in the famed Baa Atoll in a UNESCO Biosphere Reserve. Lush with flora and fauna, with jewel-toned waters surrounding, it is your invitation to retreat into the embrace of nature and explore all its riches.  

Snorkel the vibrant reef with angel and butterfly fish just offshore, or the wonders of Hanifaru Bay only 20 minutes away. Enjoy a plethora of restaurants and leisure facilities on the island, your days unfolding as actively or tranquilly as you please.  

                                                      Feel the Maldives, feel the extraordinary. 

Job Description

• To anticipate and exceed our guest needs and handle all guest inquiries to fulfil every need of the holiday experience.
• Make sure to anticipate and fulfil the needs of every shift and prepare all the necessary paper works and stationaries.
• Liaise with sister properties and other domestic arrival destinations to coordinate and find information about the guest to anticipate their needs.
• Go through the arrivals and departure report from Opera PMS and prepare for the arrivals and prepare the departure letters for the guest who are schedule to leave next day.
• Daily bucket check and sort-out the billing errors which we may have against the guest package and other enclosures.
•  Update daily guest preferences and all the glitches as it is being communicated from any concerned department.
• Coordinate and cooperate with all the operational departments and support for daily operational needs.
• Keep the workplace clean and tidy at all the time and uphold the best grooming standard to represent the true reflection of Avani+ fares.
• Train and buddy-up with your new team members as the supervisors assign you during your daily shifts.
•  To be available for the arrivals and departure welcome and farewell team during the shift.
• To check and setup the Villa according to the guest preferences and make sure to communicate with concerned departments.
• To help our guests in check-in and check-out where they may need the service, in-villa or at the reception lobby.
• After every check-in make sure to share the guest dietary requirements and preferences are being communicated with the concerned operational teams.  

Qualifications

• Previous experience in a similar role (Minimum 2 Years) in a five-star resort
• Strong commercial/business acumen
• Experience with Front Office Systems
• Fluent in English & Russian Language both written and verbal
• Must possess effective time management skills
• Must have an optimistic approach to guide, counsel the employees in pressure.
• Must currently hold the role applying for
• Should have qualifications matching to position applying for
• Trackable references to support the role applied for

Additional Information

Visit us on : https://www.minorhotels.com/en/brands/nh-collection