Customer Service Agent
minorinternational· Health, Fitness and Beauty
About this role
Company Description
The first Clinique La Prairie flagship skin care clinic outside of Europe, Longevity Hub by Clinique La Prairie is a haven of rejuvenation and wellbeing offering state of the art aesthetic treatments provided by industry leading medical experts.
A retreat from the hectic pace of the city, combine your scientifically proven treatment for anti-ageing, beauty, slimming and wellness with our luxurious relaxation facilities.
Job Description
To assist management in daily operations and ensure guest satisfaction. To have the first contract with the guest and ensure all interactions are pleasant and service oriented.
Key Responsibilities
- To answer all incoming phone calls in a professional and friendly manner.
- To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatments.
- To effectively suggest alternatives to guests if their first requests cannot be met.
- To schedule appointments in such a way that team member is available to handle all bookings, or work with other Spas to have team member sent in for assistance.
- To politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.
- To interact with guests, including but not limited to:
- Dealing with guest complaints.
- Conducting spa tours.
- Assisting with spa promotions.
- Assisting with journalist visits and photo shoots.
- Conducting travel agents site inspections.
- Offering complementary 5 minutes massages after conducting spa tour.
- Presenting complimentary gifts to guest after conducting spa tour.
- To assists in the ongoing practice of dialogues in English, regarding spa treatments and dialogues during treatments.
- To be well informed and educated in all aspects of Spa facilities, policies and procedures.
- To supervise completion of tasks regarding all daily check list and delegated tasks as necessary to team member to ensure completion in a timely manner.
- To insure complete preparation of weekly requests of par stocks and supplies.
- To assist in the preparation of reports, including:
- Staff attendant: sick leave holidays, unpaid time off, ceremonies, etc.
- Guest complaints, incident reports regarding staff or guest.
- Monthly summary of treatments and guest information.
- Daily sales of services and retail.
- To have a complete understanding of and adhere to the company’s policy and procedures.
- To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety.
- To report for duty punctually and wear the correct uniform with the name badge at all times.
- To carry out the other duties as assigned by the management team.
- To establish good relationship and rapport with guests and colleagues.
- To ensure the cleanliness and hygiene in work areas.
Qualifications
- Bachelor Degree in any related field.
- Minimum 2 years’ experience in hospitality industry.
- Spa Therapist knowledge is advantage.
Personnel Requirements
- Fluent in spoken and written English.
- Self-confident.
- Positive attitude toward leadership and team work.
- Well groomed.
- Good in interpersonal skill.
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Customer Service Agent position at minorinternational?
The salary for this Customer Service Agent role at minorinternational is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Agent position at minorinternational located?
This Customer Service Agent role at minorinternational is based in Bangkok, Bangkok, Bangkok, Thailand, th. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Agent role at minorinternational full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Agent role in the Health, Fitness and Beauty department at minorinternational.
Which team or department does the Customer Service Agent at minorinternational belong to?
This Customer Service Agent position is part of the Health, Fitness and Beauty department at minorinternational. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Agent position at minorinternational?
Click the "Apply Now" button on this page. You will be redirected to minorinternational's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Agent job at minorinternational posted?
This Customer Service Agent position at minorinternational was posted on Aug 27, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Service Agent
minorinternational
You'll be redirected to minorinternational's official application page on SmartRecruiters.