Guest Service Center Agent
minorinternational· Front Office
About this role
Company Description
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
Job Description
- To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties.
- To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative, suggesting alternatives that meet guest needs.
- To develop a close and harmonious working relationship with all hotel departments,
- To attend hotel events, daily shift briefings and training to improve professional skills.
Qualifications
• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English & Arabic will be an asset.
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Guest Service Center Agent position at minorinternational?
The salary for this Guest Service Center Agent role at minorinternational is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Service Center Agent position at minorinternational located?
This Guest Service Center Agent role at minorinternational is based in Doha, Doha Municipality, Doha, Doha Municipality, Qatar, qa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Service Center Agent role at minorinternational full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Service Center Agent role in the Front Office department at minorinternational.
Which team or department does the Guest Service Center Agent at minorinternational belong to?
This Guest Service Center Agent position is part of the Front Office department at minorinternational. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Service Center Agent position at minorinternational?
Click the "Apply Now" button on this page. You will be redirected to minorinternational's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Service Center Agent job at minorinternational posted?
This Guest Service Center Agent position at minorinternational was posted on Aug 12, 2025. Apply as soon as possible — early applications are often reviewed first.
Guest Service Center Agent
minorinternational
You'll be redirected to minorinternational's official application page on SmartRecruiters.