Expert Customer Quality Resident

Company Description

LEONI is a global supplier for energy and data management products, solutions and services for the automotive sector and other industries. The group of companies employs about 85,000 people in 23 countries.

Job Description

We're looking for an Expert Customer Quality Resident to join our quality management team in Mlada Boleslav, Czechia. In this pivotal role, you'll serve as the primary point of contact for our customers and production sites, ensuring exceptional quality standards and swift resolution of any issues that arise. You'll be instrumental in deploying our quality strategy while maintaining strong, collaborative relationships with internal teams and external partners. This is an opportunity to make a meaningful impact by combining analytical expertise with genuine customer empathy and a commitment to continuous improvement.

• Act as the first point of contact for customers and production sites regarding quality problems and escalations on a daily basis, providing timely and effective support
• Maintain and manage internal and external customer portal systems, ensuring accurate documentation and transparent communication
• Support the deployment of quality strategy initiatives based on customer requirements and organizational objectives
• Participate actively in quality meetings with customers, contributing analytical insights and collaborative problem-solving
• Support customer process audits and Production Part Approval (PPAP) activities within OEM accounts, ensuring compliance and quality excellence
• Lead problem-solving initiatives with customers, supporting containment and rework action follow-up to drive resolution
• Organize and oversee rework activities, coordinating with relevant departments to ensure efficient execution
• Support the Supply Chain team in addressing logistics complaints from customers (transportation, packaging, sequencing changes) and propose practical solutions
• Support model year changes, technical modifications, and sampling processes with OEM customers, managing organization and follow-up activities
• Prepare and support 8D reports (root-cause analysis and corrective actions) for customers, utilizing Omnitracker and complaint portals for documentation and closure
• Support the procurement of materials for customer repairs and internal stock management

Qualifications

**Required Qualifications:**

• High school diploma or university degree (technical background preferred)
• Minimum B2 level proficiency in English or German language
• Proven work experience in a similar quality or customer-facing position
• Solid knowledge of 8D methodology, PPAP, and quality management methods
• Ability to lead 8D meetings and facilitate problem-solving sessions with production teams
• Hands-on capability to modify and work with wiring harnesses or similar technical components
• Strong analytical and problem-solving skill set
• Excellent written and verbal communication skills
• Confident and professional demeanor when engaging with customers and stakeholders
• Proficiency in documentation, reporting, and data analysis

**Preferred Qualifications:**

• Experience with quality management systems and complaint management software
• Familiarity with supply chain processes and logistics coordination
• Project management experience or certification
• Knowledge of automotive industry standards and OEM requirements
• Experience with process audits and continuous improvement initiatives
• Multilingual capabilities beyond English and German

Additional Information

• 25 days of vacation
• 2 days of sick days per year
• Flexible working hours
• Meal allowance 123 kč/day
• Christmas bonus
• Contribution to supplementary pension insurance
• transport allowance and other benefits

People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
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LEONI Wiring Systems Czech, s r.o.