Technical Delegate / Flying Doctor (m/f/d) - Field based

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues. 

You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs. 

What you’ll do 

• Support dealerships and repairers on-site and remotely 

• Diagnose and resolve complex electrical, electronic, and drivability faults 

• Use OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterization 

• Identify root causes using wiring diagrams and technical documentation 

• Support both individual cases and wider technical issues across fleets 

• Create clear technical reports and case updates 

• Coach technicians and provide hands-on guidance 

• Feed recurring issues into continuous improvement 

Qualifications

What you bring 

• Strong experience in automotive diagnostics / technical support / workshop or field service 

• Proven ability to fix complex electrical/electronic faults 

• Hands-on use of OEM diagnostic tools 

• Confidence reading wiring diagrams and technical documentation 

• Experience working with workshops, engineering, or technical teams 

• Ability to support and guide technicians 

• Preferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background 

Technical knowledge 

• Modern vehicle systems: powertrain, ADAS, body electronics 

• Networks: CAN / LIN / FlexRay 

• Diagnostic methods: root cause analysis, guided diagnostics, flashing 

Language 

• Working proficiency in English required (written and spoken) 

• Additional European languages are a plus 

Additional Information

What we offer 

• Hybrid working (field + home office) 
• Competitive Salary - up to £44 000 depending on experience
• Company Laptop
• Company Car
• Pro Rata Retention Bonus
• Other company benefits include:
  • 25 days annual leave
  • Company contributory pension plan
  • Cash back health care scheme
  • Life assurance
  • Car salary exchange scheme
• Potential to progress within the company, with global opportunities updated regularly.

About MSX 

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.