Priority Repair Specialist

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

T51 will be based out of Southeast Michigan and will be focused on buyback reduction actions. He/She will have experience in providing data to identify the “Top 5 Issues” and reduce roadblocks that prevent the vehicle from being repaired. 

The Priority Repair Specialists – T5I will “plug” into the Tech Advisor ecosystem as it exists today and work closely with all stakeholders to reduce buybacks by ensuring that the Top 5 Issues are focused on key markets. 

The Priority Repair Specialists – T5I key tasks include but are not limited to: 

• Project management, leadership experience and the ability to bring various stakeholders together to fix specific issues 

• Have the capability to identify the Top 5 impactful issues to be reviewed with Customer 

• Provide weekly progress and status reports 

• Motivate internal and external stakeholders to improve process, deliver solutions, and achieve expected results  

Qualifications

Minimum Qualifications Include: 

• Ability to communicate clearly and concisely in both written and verbal forms  

• Ability to quickly identify and resolve issues  

• Familiarity of Stellantis products and services is a plus 

• Ability to remain calm and professional and handle challenging situations while adapting to changes in products and policies  

• Ability to work well with other departments to provide comprehensive solutions  

• Ability to manage disagreements and resolve disputes between team members  

• Ability to analyze data and create custom reports 

• Ability to work independently and manage a progressive workload in a fast-paced environment. 

• Ability to stay highly motivated, adaptive, and autonomous while delivering results. 

What We Have to Offer: 

• Hybrid work environment and empowered team culture. 

• A full-time position with benefits effective the first of the month following 30 days of employment. 

• Health and Wellness benefits include Healthcare, Rx, Dental, and Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, paid time off and employee discounts. 

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.