Express Maintenance Coach

Company Description

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Job Description

The Express Maintenance Coach (“Coach”) will be responsible for the professional delivery and installation of MSX Express Maintenance prescribed solutions furnished by MSX.  The Coach will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, as well as assisting with Dealer Launch Meetings and Dealer Workshop Meetings.  

The Coach will be responsible for the following: 

• Installation and Sustainment of the Basic and/or Advanced Express Maintenance program as outlined in the MSX Express Maintenance program documentation 

• Dealership Express Consultations as outlined in the MSX Express Maintenance program documentation 

• Dealer remote and in-dealer classroom training as outlined in the MSX Express Maintenance program curriculum documentation 

• Dealership staff on the job training as outlined in the MSX Express Maintenance program documentation 

• Dealership phone follow-up support 

• Timely and comprehensive completion of dealer action plans  

• Implement best practice processes within the Express Maintenance operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…). 

• Adequate OEM National and Regional personnel contact 

• Monthly field detail reports submission 

• Weekly timecards and expense reports submission 

Qualifications

The successful candidate will possess at least 7 - 10 years of Dealership or Aftermarket management experience.  OEM dealers contact experience is a plus, as well as excellent verbal and written communication skills.  This position requires proficiency with Microsoft Word, PowerPoint, Excel as well as navigating internet web-based applications. The successful candidate must also reflect an exceptional track record and attributes that includes: 

• Ability to leverage relationships to identify and sell the business case for change 

• Analyzing data from dealer financials and operational assessments to establish improvement action plans 

• Implementation of Maintenance advisor selling systems and overall process improvement solutions at the aftermarket or retail level 

• Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI 

• Demonstrated proficiency with PC applications in a Windows environment 

• Ability to train and utilize all aspects of Automotive Tire Sales and automotive Maintenance sales 

• Ability to influence the sales personnel and technicians in the training processes and monitoring the results   

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.