Fleet Aftermarket Business Manager

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Position Responsibilities

As the fleet market becomes increasingly competitive on product and price, Ford Fleet will continue to strive for differentiation through excellence of service to fleet customers, and in particular CV fleet customers. Fleet Aftermarket plays a vital part in providing the reassurance and convenience of professional aftermarket support to Ford's largest customers under the banner of Ford Pro.

As the link between Fleet Sales and FCSD, the Fleet Aftermarket team have 3 key business goals:

• Supporting Fleet customer satisfaction and sales loyalty
• Supporting FCSD Service growth, by driving service work into Ford Authorised Repairers
• Supporting FCSD Parts sales, by driving fleet workshops' purchases of Ford parts

Specific Responsibilities include:

• Support fleet sales in delivering speedy resolutions to aftermarket concerns and systemic issues raised by fleet customers.
• Raise Emerging Concerns - Voice of Customer and insight driving QSF metrics as necessary through established channels.
• Support fleet sales with aftermarket tender input as maybe required from time to time.
• Promote the use of the Ford Liive Centre by fleets for all single VIN cases.
• Support Sales Business Manager's with aligned fleets
• Support assigned service growth fleets to achieve their service growth objectives.
• Support assigned IHW fleets to ensure their continuous and smooth operation with managing IHW.
• Identifying and exploiting opportunities for parts sales growth and Authorised Repairer service growth where possible.
• Support Ford Pro Events

Qualifications

• Minimum 3 years automotive aftersales experience
• Customer focused with the ability to develop strong relationships
• Drive for results / Self-starter with the ability to remain focused and pursue issues to a resolution
• Good communicator with competent written, verbal and particularly presentation skills
• Excellent organisational skills, ability to deal with a variety of competing tasks simultaneously
• Ability to work both independently and as part of a team.
• Comfortable working under pressure to manage key deliverables against hard deadlines
• Ford product, technical and warranty knowledge an advantage
• Competent use of Microsoft Office suite
• A current and valid full driving license is essential

Additional Information

Working pattern and location:

• Full time (Monday – Friday)
• Based within commuting distance to Ford Dunton, Basildon, Essex
• Hybrid working with Minimum 2 Days in office
• Some travel within UK may be required including overnight (Fully Expensed)

What we can offer you:

• Competitive Salary: up to £42,500 depending on experience
• Other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme
• Potential to progress within the company, with global opportunities updated regularly.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.