Aftersales Service Delivery Executive (6 month contract)

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

This role supports the field-based members of the team with creating and preparing reports and presentations for retailer meetings and online live update calls to the network. Support for HQ-related activities and initiatives, including regular forecasting, analytics and reporting for senior management is also central to this role.

Additionally, the Aftersales Service Delivery Executive is accountable for supporting the retailer network with queries and supplying information via telephone and email, ensuring customers receive excellent service.

Key activities and responsibilities:

• Create reports and presentations in a timely manner, often at short-notice or with flexible requirements
• Manage incoming/outgoing correspondence;
• Act as the first point of contact for Retailers for key topics;
• Act as a conduit between Retailers and the client;
• Complete tasks requiring Retailer contact on behalf of the client, including weekly forecasting;
• Ensure high quality standards and data accuracy are maintained at all times. 
• Support the field team with creating retailer-specific analysis and presentations

Qualifications

• Organization: Keeps track of projects, tasks and important information; Meets deadlines and carries out duties effeciently and effectively.
• Time Management: Efficiently manages schedules and deadlines, while remaining flexible to short-notice or ad-hoc requests from senior management. Efficiently plans and organizes tasks while working independently. Manages multiple priorities, and delivers results on time.
• Communication: Has strong verbal and written communication skills to convey ideas and strategies; Updates clearly to both internal teams and external stakeholders.
• Computer Literacy: Can operate within the full Microsoft Office application, including PowerPoint, Word, and Excel.
• Self-Motivated: A self-starter; seeks feedback on ways to increase performance; takes advantage of opportunities to build new skills and capabilities.
• Strong Analytic Skills: Collects, interprets, and analyzes data to extract valuable insights and trends. Measures effectiveness and makes data-driven recommendations for improvement.

Experience:  

• Experience in Customer Service
• Experience in Automotive Aftersales
• Experience of creating and formatting PowerPoint presentations
• Experience working with Excel to an intermediate/advanced level

Knowledge:  

• Good Automotive Aftersales knowledge
• Good Retailer network knowledge
• Business metrics and KPI’s

Additional Information

Working pattern and location

• 40 hours per week
• 6 month contract
• Monday-Friday
• Hybrid working
• Ideal candidate location: Farnborough

 What is in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• £35,000 per year
• 25 days annual leave per year
• Cash back health care scheme
• Life Assurance

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.