Automotive Technical Support Engineer

Company Description

Whether you are a student, a recent graduate or experienced, an engineer or a project manager, at MSX International you will find the opportunity that will give new meaning to your career.

Shape your future - Make your Mark, Join us!

For over 30 years, MSX International have proudly served as a trusted partner to top vehicle manufacturers and mobility brands worldwide. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of:

• Sales Performance
• Repair Optimization and Compliance
• Parts and Accessories Sales Performance
• Consumer Engagement

For more information: MSX International - MSXI

At MSX International, diversity, fairness and inclusion are at the heart of our HR policy. Our jobs are open to everyone, regardless of gender, social and cultural background, sexual orientation, religious beliefs or disability.

Job Description

Our Technical Support Team will be responsible for delivering a high quality service to the Client. A personalized and caring trouble free interaction by knowledgeable and professional people, capable to adapt their mission to the specific case of the person they are in contact with.

The aim is to support the Aftersales Network in repairing the vehicles in the most professional, accurate and efficient way.

Duties and Responsibilities:

• Provide remote technical support to the Aftersales Network and Field Service Engineer Team, in case of difficult repairs or diagnosis for legacy and new models
• Manage the internal process of escalation
• Providing insights and suggestion to the Field Service Engineer Team on how to solve a case, researching similar cases within internal systems and data base
• Supporting the Customer Care Call Centre daily operations, sharing with them the most updated findings, best practices and FAQ on the most common topics
• Creating ad hoc reporting based on the data provided by the Technical Support Ticketing System, Warranty System or any other system involved in the processes
• Identify emerging repairing trends or quality issues as result of reports analysis 

Qualifications

This is a fantastic opportunity if you are an experienced automotive technical engineer, who has a passion for cars and delivering exceptional customer experience.

This role is made for you if you…

• are trained and certified to ‘Master Technician’, 'Technical Specialist, status or equivalent
• have (electrical) diagnosis skills and experience
• have high voltage/EV experience (desirable)
• are able to investigate, report on and diagnose complex vehicle systems
• thrive in a fast-paced environment and can focus on multiple tasks and deadlines at the same time
• have a ‘can do attitude

Required languages:

• Are fluent in Dutch, have good understanding in English

Additional Information

Our world is dynamic, full of opportunities and our clients and colleagues constantly inspire us. However, we know that performance and engagement also depend on a healthy work environment that values people and their well-being.

That’s why we have created a benefits package designed to make your life more comfortable in our team, where you can feel supported and appreciated.

Why do you choose MSX, In addition to this great challenge, we as MSX International offer a:

• Suitable Salary 
• 26 days off + option to buy 5 extra days
• Pension scheme
• Reimbursement of supplementary health insurance 
• Laptop and home office set
• Home Office allowance 5 euro nett per day
• Kilometer expense home-office
• Internal courses and education
• Internal growth opportunity's
• Referral bonus: we offer you attractive bonuses for recommending talented new colleagues
• Get together on our Summer-event and Christmas party 

Other Benefits :

• Reimbursement for Screen Glasses 👓
• Reimbursement for business travel 🚗

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. 

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