Service Manager

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

• Manages all operations and deliverables associated with the National Service Garage. 

• Coordinates Quality and Service Engineering special project as requested by HMA. 

• Resolves parts related issues with the Parts department. 

• Enforces operating procedures, hours of operation and maintain a safe work environment and cleanliness in all areas. 

• Manages and document all employee training requirements. 

• Assures HMA/GMA customer needs and expectations are met and handle escalated concerns. 

• Assists technicians with technical information and any special tools/equipment, ensuring that quality workmanship is maintained while distributing work according to the technician’s skill level and abilities. 

• Facilitates communications between technicians and service advisor on workloads and repair status. 

• Manages HMA fuel cell lab day-to-day operations. 

• Plans and report operating budget from the day-to-day operations. 

• Ensures continuous communication within MSX’s organization or account management regarding quality issues through the periodic review of correspondence, corrective actions, quality alerts, and other notifications or changes by the HMA Project Manager. 

• Develops the technical skills and workmanship of the team to continually improve the quality of customer service and satisfaction. 

• Implements performance management and develops the team to improve performance and achieve productivity, efficiency and proficiency targets. 

• Selects and appoints new team members and ensures they are equipped with the required skills and training. 

• Ensures maintenance of tools, equipment and operating areas, ensuring compliance with legislation. 

• Understands and follows relevant HMA/GMA Operational Guidelines. 

• Ensures the Service team adheres to legal, environmental and health and safety requirements, ensuring the safety and security of people, vehicles and property at all times reporting any known faults or hazards. 

Qualifications

• Service department management experience. 

• Customer-first approach with excellent skills in communications, interactions, patience, helpful and supportive to the operations. 

• Detailed-oriented skills. 

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $90k to $118k based on current experience. 

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.