Service Process Coordinator

Company Description

MSX Company short Overview :

For over 25 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as:

• Dealer Performance Improvement
• Repair Optimization
• Consumer Engagement

Job Description

We're looking for a detail-oriented and organized Service Process Coordinator to join our team in Bengaluru, India. In this role, you will be responsible for coordinating and optimizing service delivery processes, ensuring smooth operations, and supporting cross-functional teams to meet organizational objectives. The ideal candidate will demonstrate strong organizational skills, excellent communication abilities, and a commitment to maintaining high-quality service standards.

• Coordinate and monitor service delivery processes to ensure efficiency and compliance with established standards
• Develop, document, and maintain process workflows and standard operating procedures
• Communicate with internal stakeholders and service teams to gather requirements and provide process updates
• Track and analyze service metrics to identify bottlenecks and recommend process improvements
• Prepare and maintain detailed records, reports, and documentation related to service operations
• Support the implementation of new processes and system changes across departments
• Resolve process-related issues and escalate complex problems to appropriate management
• Conduct quality assurance checks to ensure adherence to service standards and organizational policies
• Collaborate with team members to streamline workflows and enhance operational efficiency
• Provide administrative support to service teams and management as needed

Qualifications

• 5 - 7 years of experience in process coordination, service delivery, operations, or a related administrative role
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong organizational and time management skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills
• Demonstrated ability to analyze processes and identify improvement opportunities
• Attention to detail and commitment to accuracy in documentation and reporting
• Problem-solving skills and ability to work independently and collaboratively
• Experience with process management or workflow tools (preferred)
• Familiarity with service management principles or ITIL framework (preferred)
• Knowledge of CRM systems or service delivery platforms (preferred)
• Experience in quality assurance or compliance monitoring (preferred)

Additional Information

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.