Recall Specialist

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

A Recall Specialist in the automotive industry is responsible for managing vehicle recalls and field actions to ensure compliance with safety, emission, and regulatory standards, coordinating with internal teams,  dealerships, and affected customers.

Primary Responsibilities

• Informing and guiding the network during recalls, with initial communication via official registered mail and additional follow-up by e-mail and phone
• Launching an formalizing recalls with the official local authorities on the status and progress of ongoing recalls.
• Tracking, documenting, and reporting recall progress through system such as Salesforce or internal dashboards to ensure completion of repair initiatives and compliance with regulatory standards.
• Providing translations where necessary to support internal and external communication.
• Internal publication and timely communication to the network regarding upcoming recalls and the associated actions
• Providing support in the preparation and management of documentation and cases files required for legal proceedings

Qualifications

Required Skills and Qualifications:

• Technical knowledge: Engineering background or relevant technical experience in the automotive industry
• Professional experience, typically 3-5 years in automotive industry (recall knowledge is a plus), after-sales, quality management or related roles
• Analytical and organizational skills: Ability to assess complex situations, manage multiple tasks simultaneously  and maintain accurate records
• Communication skills: Strong verbal and written communication skills in Dutch for interacting with dealers and regulatory authorities
• Problem-solving and decision-making: ability to work independently, assess and escalate risks,  determine appropriate actions and ensure timely follow-up
• Interpersonal skills: High empathy, diplomacy and tact to effectively collaborate with diverse teams and customers  
• Additional competencies: Cost awareness, resilience under pressure, adaptibility, and proficiency in using software tools for tracking and reporting

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.