Dutch Speaking Automotive Warranty Specialist

Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. 

Job Description

• Manage day to day warranty claims according to KPIs
• Verify warranty policies and procedures application
• Check the integrity and correctness of claims
• Self-assessment on managed cases
• Cooperate with senior team members about cases in analysis
• Communicate with Dealers and Customers (mainly in writing)

Working Pattern:

• 40 hours per week with a schedule from 8.30 to 17.00 pm
• Flexible working environment, including work from home days

What we can offer:

• Regular training and access to global career opportunities/career progression
• Regular social events
• Modern office situated in Budapest
• A professional but relaxed working environment, as part of a welcoming and diverse team

Qualifications

• You have some experience in the automotive industry and/or automotive technology
• Experience working in automotive after sales processes is a great advantage, particularly if you have worked at an automotive Retailer or Dealer or if you were a contact point for automotive clients.
• You are fluent in Dutch and English
• You have strong communication, organizational and time-management skills
• You have excellent attention to detail and pride yourself on being punctual/ reliable
• You hold a European passport / citizenship

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.