#119833 - Mid-Level QC Manual Engineer

Company Description

Job Description

We are seeking a Mid-Level QC Manual Engineer to support a live production hiring-event platform used by customers. This role focuses on manual QA, end-to-end workflow validation, regression testing, API validation, backend data verification, production issue troubleshooting, defect documentation, and release validation.

Enterprise experience strongly preferred.

Key Responsibilities

- Analyze and troubleshoot production issues impacting live customer workflows.

- Perform functional, regression, and end-to-end testing across hiring-event workflows.

- Validate APIs and backend integrations using Postman.

- Test REST APIs and verify response behavior, backend integrations, and service interactions.

- Use SQL to validate backend data, troubleshoot inconsistencies, and verify test outcomes.

- Reproduce, document, and track defects, test results, and workflow issues in Jira.

- Support testing of architecture changes, integrations, enhancements, and platform releases.

- Investigate frontend and network issues using browser developer tools.

- Collaborate with Product, Engineering, Support, and business-facing teams to resolve customer issues.

- Monitor production behavior and support incident triage and validation.

- Help ensure timely issue resolution while supporting SLA expectations.

Qualifications

Must-Have Skills

- 3-5 years of strong manual testing experience.

- Experience validating end-to-end workflows and user functionality.

- Experience with regression testing to ensure platform stability after releases and enhancements.

- Hands-on experience using Postman for API testing and response validation.

- Experience testing REST APIs and validating backend integrations or services.

- Strong SQL skills for backend data validation, troubleshooting, and test verification.

- Experience documenting defects, test results, and workflow issues in Jira.

- Ability to collaborate effectively with cross-functional teams including Product, Engineering, and Support.

- Experience working within Agile/Scrum environments, including sprint cycles, testing ceremonies, and release validation.

- Strong understanding of product functionality, user workflows, and business requirements.

- Ability to identify, design, and execute relevant test cases based on product requirements and business problems.

- Ability to interpret product needs and translate them into effective testing scenarios and validation plans.

- Experience with WCAG standards and accessibility tooling.

- Experience investigating frontend and network issues using browser developer tools.

- Ability to support production issue troubleshooting and incident validation for customer-facing workflows.

Nice-to-Have Skills

- Experience using Datadog for log review, monitoring, and troubleshooting.

- Familiarity with Kafka and asynchronous workflow validation.

- Exposure to MongoDB or other NoSQL databases for backend data validation.

- General understanding of CI/CD pipelines, deployment processes, and release validation activities.

- Experience working with SaaS platforms or customer-facing or employer-facing applications.

Additional Information

Required Tools & Platforms

- Postman

- REST APIs

- SQL

- Jira

- WCAG standards and accessibility tooling

- Browser developer tools

- Agile/Scrum workflows

Location, Time & Engagement

- Remote role for candidates located in LATAM.

- Must be able to support U.S. timezone coverage across PST, MST, CST, or EST.

- Full-time contract engagement at 40 hours per week.

- 100% allocation expected.

- Engagement currently runs through March 31, 2027.