Customer Service Specialist

universityhealthnetwork
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📍 Mississauga📍 Mississauga, ON, Canada📍 ON📍 caFull time

About this role

Company Description

Traferox creates, manufactures and commercializes products used to transplant solid organs (lungs, heart, liver, kidneys, pancreas).   These products employ technologies invented by the transplant surgeons at the University Health Network (UHN). Traferox currently sells the TorEx Lung Perfusion System and the XPort Lung Transport Device.  Traferox Technologies is committed to improving the outcomes of organ transplants and to save patients’ lives.

Traferox Technologies Inc.

Job Description

Union: Non-Union
New or Replacement: Replacement
Department: Manufacturing
Site: 2400 Skymark Ave. Unit 3, Mississauga, Ontario 
Reports to: Operations Manager
Wage Range:  $45,000 - $60,000 annually
Hours: 37.5 Hours per Week
Status: Permanent Full-time

Number of vacancies: 1

Closing date: June 16, 2026

Duties and Responsibilities: 

  • Respond to customer inquiries via phone, email, chat, and ticketing systems
  • Troubleshoot product and service issues with clarity and efficiency
  • Collaborate with technical teams to escalate and resolve complex problems
  • Maintain accurate records of customer interactions and feedback
  • Validate information to check for accuracy on product information, pricing and terms.
  • Process orders in the ERP system
  • Identify opportunities to improve customer satisfaction and loyalty
  • Contribute knowledge base articles and support documentation
  • Participate in training sessions and team meetings to stay current on products and policies
  • Maintain or improve set standards in Order Entry and Accuracy KPIs

Qualifications

  • Undergraduate degree in health sciences or a related field
  • Minimum 2 years of experience in a customer service role preferably within a SaaS environment
  • Strong interpersonal, written and verbal communication skills
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Experience with CRM systems and ability to adapt quickly to new technology and software systems
  • Demonstrated commitment to client-centered service with an empathetic and patient approach
  • Bilingualism (English/French) is considered an asset 

Additional Information

We thank all applicants for their interest in this position with Traferox Technologies Inc. Please note that only candidates selected for an interview will be contacted.  

Frequently Asked Questions

Is the salary disclosed for the Customer Service Specialist position at universityhealthnetwork?
The salary for this Customer Service Specialist role at universityhealthnetwork is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Specialist position at universityhealthnetwork located?
This Customer Service Specialist role at universityhealthnetwork is based in Mississauga, Mississauga, ON, Canada, ON, ca. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Specialist role at universityhealthnetwork full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Specialist role at universityhealthnetwork.
How do I apply for the Customer Service Specialist position at universityhealthnetwork?
Click the "Apply Now" button on this page. You will be redirected to universityhealthnetwork's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Specialist job at universityhealthnetwork posted?
This Customer Service Specialist position at universityhealthnetwork was posted on Jun 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Specialist
universityhealthnetwork
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