Department Manager - Security & Safety

Company Description

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.

Job Description

• Implement organization security policies and procedures
• Monitor internal control systems to ensure that appropriate security clearance is maintained within the organization
• Develop and implement local security programs and procedures consistent with corporate standards and country-specific legal requirements necessary to safeguard the company
• Manage and ensure continuous improvement of all security measures against shoplifting, theft, burglary, pilferage, robbery, fraud, and any other site-specific criminal actions
• Establish and maintain effective working relationships with local police and law enforcement agencies
• Develop and accomplish agreed security business plans annually
• Lead and oversee the deployment of all processes and systems to mitigate security risks to the company
• Enforce compliance with all corporate security rules, standards, guidelines, and governmental regulations
• Address inquiries and resolve related security concerns in a timely manner
• Monitor health and safety procedures within the store and ensure adherence to all protocols
• Ensure compliance with Standard Operating Procedures (SOPs) across all security operations
• Communicate with internal and external stakeholders to identify, escalate, and resolve specific security and safety issues
• Conduct training and development programs for security personnel on updated protocols, procedures, and best practices
• Manage security department budget and allocate resources efficiently to optimize operational effectiveness
• Develop and execute emergency response plans and coordinate crisis management procedures

Qualifications

**Required Qualifications: **

• Minimum 6+ years of progressive experience in security management, loss prevention, or related field
• Proven experience managing security operations and personnel in a retail or corporate environment
• Strong knowledge of security systems, access control, and surveillance technologies
• Demonstrated expertise in developing and implementing security policies and procedures
• Excellent understanding of local, state, and federal security regulations and compliance requirements
• Proficiency in budget management and resource allocation
• Strong written and verbal communication skills
• Ability to lead, train, and supervise security personnel effectively
• Experience conducting security risk assessments and developing mitigation strategies

Additional Information