Department Manager - Delivery Solution

Company Description

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.

Job Description

• Manage and organize the delivery to be made to customers/client in right quantity and specification
• Being thoroughly informed with orders, stock availability, lead a hands-on and timely efficient delivery along with smooth customer service
• Smooth alignment and relationship with Operations, Store management, HO, Buyers, Field Sales and Delivery team if needed
• To verify daily fuel costing and transactions and to further ensure the proper documentations pertaining to it
• To update the KPIs on daily basis
• To handle and coordinate customer complaints regarding delivery issues
• To acquire customer feedback on periodical basis.
• To coordinate with head office regarding fuel expenses, KPIs, fixed costing, third party vehicle expenses,
• Perform competitors’ promotions check to give on-going feedback on main competitors (retailers, wholesalers, etc.) per customer segment (HoReCa, Trader, Services, Companies & Offices) to Buying Department.
• Addressing customer complaints to understand customers’ needs and expectations, and to propose solutions.
• Maintenance of Customer files to update and ensure the quality of customer file data in order to communicate with customers in the most efficient way.
• Contact with at least 10 customers on weekly bases to understand their needs and expectations, and to know best customers personally.
• Perform analysis of best customers to know them, understand their needs and propose solutions.
• Customer file monitoring and action plan definition to check customer activity and set-up actions (campaign management), customer activity per product family, and customer activity regarding turnover performance.
• Visit customers to understand their business and activities.

Qualifications

Intermediate (with 8+ years' work experience) or Graduation (with less than 8 years’ work experience).

Additional Information

• Strong communication, interpersonal, and team leadership skills.
• Effective analytical and decision-making skills.
• Result-oriented and customer-focused mindset.