Digital Transformation Consultant

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

We are seeking results driven Lean Six Sigma Consultant to lead process improvement initiatives, drive operational efficiency, and deliver measurable business outcomes. The ideal candidate will leverage Lean Six Sigma methodologies (DMAIC/DFSS) to identify improvement opportunities, reduce waste, and enhance quality across functions. 

Key Responsibilities: 

• Lead end-to-end Lean Six Sigma projects using DMAIC methodology 

• Identify process inefficiencies, analyze data, and implement sustainable improvements 

• Facilitate Kaizen events, value stream mapping, and root cause analysis 

• Partner with cross-functional teams to drive continuous improvement initiatives 

• Coach and mentor Green Belts and project teams 

• Ensure alignment of improvement initiatives with business goals and targets 

Requirements: 

• Proven experience in process improvement, operations, or consulting roles 

• Strong analytical and problem-solving skills with data-driven mindset 

• Expertise in tools such as Minitab, Excel, or other statistical software 

• Excellent stakeholder management and communication skills 

• Ability to influence and drive change across diverse teams 

Qualifications

Minimum 8 year's experience 

Preferred Qualifications: 

• Lean Six Sigma Black Belt certification preferred (Green Belt with strong experience may be considered) 

• Experience in Insurance industry  

• Project management experience 

• Exposure to BPR/automation/digital transformation initiatives 

Additional Information

US rotational Night Shift