Workforce Specialist

wnsglobalservices144
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📍 NA📍 Quezon City📍 Quezon City, NA, Philippines📍 phFull time

About this role

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Monitor live volumes and reallocate agents as needed.Ensure SLA, AHT, and occupancy targets are achieved.Provide intraday reports and escalate risks to leadership.Support VIP and irregular operations (IROPS) coverage.

Qualifications

  • Strong analytical skills and quick decision-making
  • Proficiency in workforce tools (Talkdesk, Salesforce, etc.)
  • Excellent communication and adaptability in high-volume travel environments

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Workforce Specialist position at wnsglobalservices144?
The salary for this Workforce Specialist role at wnsglobalservices144 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Workforce Specialist position at wnsglobalservices144 located?
This Workforce Specialist role at wnsglobalservices144 is based in NA, Quezon City, Quezon City, NA, Philippines, ph. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Workforce Specialist role at wnsglobalservices144 full-time or part-time?
This is listed as a Full time position. It is posted as a Workforce Specialist role at wnsglobalservices144.
How do I apply for the Workforce Specialist position at wnsglobalservices144?
Click the "Apply Now" button on this page. You will be redirected to wnsglobalservices144's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Workforce Specialist job at wnsglobalservices144 posted?
This Workforce Specialist position at wnsglobalservices144 was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Workforce Specialist
wnsglobalservices144
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