Lead Associate - Process Training (Quezon City)

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

New Hire Training for  GDS Training, TNI and TNA to program the modules as per the process changes and needs, Identify Trainee strengths and build them and identify areas of improvement and provide concrete work plan for improvement, Control absenteeism and attrition and motivate the team, Prepare Daily Training Summaries to keep all parties concerned updated with regards to headcount, training progress, performance management, and attrition, Keep up-to-date on overall activities of the training class, identify problem areas, and take corrective actions, ensure the timely and accurate production or reproduction of needed training materials, preparation of training supplies, and reservations of training rooms, in cooperation with the Training Assistant, Routinely provide guidance to and assist in the training of less experienced staff, Manage trainee discipline and grievances, Perform other duties and responsibilities that may be assigned from time to time

Qualifications

- Completed at least 2 years in college
- Must have at least 3 years of relevant experience handling Process Training for GDS Travel Accounts
- Must have experience using any GDS Tool (Sabre, Amadeus, Galileo, etc.)
- Plus if experienced handling Corporate Travel Accounts

Additional Information

Benefits and Company Perks:

• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from day 1, including your domestic partner
• Skills training opportunities
• Paid leaves
• Annual appraisal