Associate - Operations

wnsglobalservices144
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📍 MH📍 Mumbai📍 Mumbai, MH, India📍 inFull time

About this role

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Key Responsibilities & Requirements:Adhere to all Standard Operating Procedures (SOPs) defined for the process.Consistently meet the prescribed productivity and quality targets on a monthly basis.Maintain thorough and up-to-date product knowledge.Ensure accuracy in all information provided to customers.Demonstrate the ability to understand the core issue and respond with appropriate, well-structured openings and closures.Work in compliance with customer requirements and process guidelines.Collaborate effectively as a team player to achieve both individual and team goals.Exhibit strong email writing skills in English, with the ability to comprehend and respond accurately to customer queries.Possess basic computer literacy.A diploma or degree in the travel field is desirable.Prior experience in a customer service or complaint-handling role, preferably within a travel agency, is an added advantage.Have strong verbal and written communication skills.Demonstrate the ability to read between the lines and understand customer intent.Show a willingness to learn and adapt in a dynamic environment.Possess good grasping ability and logical reasoning skills.Exhibit strong customer-centric approach.Be adaptable, responsible, and accountable in day-to-day tasks.

Qualifications

Graduate

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Associate - Operations position at wnsglobalservices144?
The salary for this Associate - Operations role at wnsglobalservices144 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Associate - Operations position at wnsglobalservices144 located?
This Associate - Operations role at wnsglobalservices144 is based in MH, Mumbai, Mumbai, MH, India, in. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Associate - Operations role at wnsglobalservices144 full-time or part-time?
This is listed as a Full time position. It is posted as a Associate - Operations role at wnsglobalservices144.
How do I apply for the Associate - Operations position at wnsglobalservices144?
Click the "Apply Now" button on this page. You will be redirected to wnsglobalservices144's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Associate - Operations job at wnsglobalservices144 posted?
This Associate - Operations position at wnsglobalservices144 was posted on Jun 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Associate - Operations
wnsglobalservices144
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