Group Manager - FNA

wnsglobalservices144
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🌍 Remote📍 NA📍 San Jose📍 San Jose, NA, Costa Rica📍 crFull time

About this role

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

  • Work towards meeting all Finance and Operations measures.
  • Strong process improvement drivePeople , Process and Stakeholder management• Manage end to end F&A processes for defined projects and assigned territories.
  • Manage external and internal customer expectations.
  • Delivers on promises to clients, even if unrelated to SLA’s.
  • Delivers processes as per client SLA’s.
  • Actively reacts to CSAT comments and recommends the solutions to exceed client’s expectations.
  • Manage attrition (keep below target).
  • Mentoring direct reports in terms of their day-to-day tasks and career path (incl. defining their development needs).
  • Promotes rewards and recognition programs linked to values and specific business objectives.
  • Invests in opportunities to better serve clients and delivering solutions, not just meeting SLA’s

Qualifications

  • Experience in managing big F&A teamsDemonstrated leadership skills and high performance
  • Good verbal and written communication skills• High level of accuracy and analytical skills
  • Project planning and handling calls with stakeholders for project implementation
  • Attention to details

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Group Manager - FNA position at wnsglobalservices144?
The salary for this Group Manager - FNA role at wnsglobalservices144 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Group Manager - FNA job at wnsglobalservices144 remote?
Yes, this Group Manager - FNA position at wnsglobalservices144 is remote, with team members based in NA, San Jose, San Jose, NA, Costa Rica, cr. You can work from home or anywhere in the supported regions.
Is the Group Manager - FNA role at wnsglobalservices144 full-time or part-time?
This is listed as a Full time position. It is posted as a Group Manager - FNA role at wnsglobalservices144.
How do I apply for the Group Manager - FNA position at wnsglobalservices144?
Click the "Apply Now" button on this page. You will be redirected to wnsglobalservices144's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Group Manager - FNA job at wnsglobalservices144 posted?
This Group Manager - FNA position at wnsglobalservices144 was posted on Jun 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Group Manager - FNA
wnsglobalservices144
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