Group Manager - Operations

wnsglobalservices144
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📍 Cape Town📍 Cape Town, WC, South Africa📍 WC📍 zaFull time

About this role

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Accountability & Responsibility As part of the senior management team of you lead a specialist function You are customer & client facing & strive to deliver excellent customer experience You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area You drive the ISBU culture through effective communication, by continuously displaying the ISBU habits & behave as a role model leader You develop people's knowledge of your functional area to benefit the business & the client You support your operations colleagues to exceed client expectations on all levels at all times You remain at the leading edge of knowledge for your area of functional expertise You are accountable for risk management & compliance for your functional area You share your knowledge & best practice to improve performance You deliver business intelligence & insight for your functional area You are emotionally aware of yourself & others. You handle your interactions with authenticity, empathy & professionalism Compliance Ensure Compliance to all Relevant Process & Regulatory Standards Continuous Improvement Design & Deliver Change Initiatives & Projects Subject Matter Expertise Maintain Extensive Skill & Knowledge in Your Specialist Field Functional Delivery & Optimization Ownership & Development of Your Functional Area

Qualifications

Matric/Grade 12

Lean or Six sigma qualified preferred

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Group Manager - Operations position at wnsglobalservices144?
The salary for this Group Manager - Operations role at wnsglobalservices144 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Group Manager - Operations position at wnsglobalservices144 located?
This Group Manager - Operations role at wnsglobalservices144 is based in Cape Town, Cape Town, WC, South Africa, WC, za. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Group Manager - Operations role at wnsglobalservices144 full-time or part-time?
This is listed as a Full time position. It is posted as a Group Manager - Operations role at wnsglobalservices144.
How do I apply for the Group Manager - Operations position at wnsglobalservices144?
Click the "Apply Now" button on this page. You will be redirected to wnsglobalservices144's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Group Manager - Operations job at wnsglobalservices144 posted?
This Group Manager - Operations position at wnsglobalservices144 was posted on Jun 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Group Manager - Operations
wnsglobalservices144
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