Group Manager - Operations

wnsglobalservices144
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📍 Cape Town📍 Cape Town, NA, South Africa📍 NA📍 zaFull time

About this role

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Group Manager for a USA Insurance campaign

Management of high performing teams

• Confidence and creditability

Manager a team of Deputy Managers and Assistant Managers

• Ability to effectively communicate information and knowledge assertively, whilst demonstrating empathy with customers and colleagues.

• Ability to prioritise deliverables and plan accordingly

• Embraces change whilst remaining productive and positive

• Leadership / Management and conflict resolution skills

• Performance management and disciplinary skills

• Ability to coach and motivate individuals

• Excellent written and communication skills

• Willingness to be approachable

• Determination to achieve targets

• Strategic thinking

 

 

Qualifications

Qualifications

Grade 12

US 24/7 Night shift

Seasoned Operations Manager for a US Insurance domain

 

 

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Group Manager - Operations position at wnsglobalservices144?
The salary for this Group Manager - Operations role at wnsglobalservices144 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Group Manager - Operations position at wnsglobalservices144 located?
This Group Manager - Operations role at wnsglobalservices144 is based in Cape Town, Cape Town, NA, South Africa, NA, za. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Group Manager - Operations role at wnsglobalservices144 full-time or part-time?
This is listed as a Full time position. It is posted as a Group Manager - Operations role at wnsglobalservices144.
How do I apply for the Group Manager - Operations position at wnsglobalservices144?
Click the "Apply Now" button on this page. You will be redirected to wnsglobalservices144's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Group Manager - Operations job at wnsglobalservices144 posted?
This Group Manager - Operations position at wnsglobalservices144 was posted on May 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Group Manager - Operations
wnsglobalservices144
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