Mumbai - Walk in Interview

wnsglobalservices144
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📍 MH📍 Thane📍 Thane, MH, India📍 inFull time

About this role

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

Our mission as an organization is guided by our CIRCLE of Values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

 

Job Description

Role Summary
The role is responsible for delivering excellent customer service via mail / voice / chat mediums, with an objective to provide resolution to the customers according to the guidelines provided by the client. 

Key Responsibilities
• Responsible for outstanding customer service via over Phone, Emails, Chat mediums
• Answers queries and provide resolutions in a respectful, helpful and responsive manner
• Takes action to provide  client / customer delight being within established service standards
• Ability to present key points persuasively during verbal / non-verbal conversation, with an outcome of good customer reviews, repetition of the opportunity to service the customer
• Adjusts approaches and responses to reflect the urgency of situations and changing circumstances
• Is able to ethically upsell and cross sell a service / product to the customer
• Adherence to shift schedule, team meetings and training requirements

Qualifications

• Undergraduate with minimum six months international call center voice / data experience (Post Graduates, B.E./B.Tech with no Exp in BPO industry will not be eligible) /
• Graduate Freshers

Additional Information

Skills Required
• Excellent spoken / Verbal communication skills
• Excellent customer service skills
• Taking responsibility for customer satisfaction and loyalty
• Demonstrated ability to multi-task to handle a large call volume efficiently, as well as mental alertness
• Ability to respond quickly and effectively in a fast-paced environment
• Disciplined and resourceful to meet business demands in a structured, virtual call center environment
 

Frequently Asked Questions

Is the salary disclosed for the Mumbai - Walk in Interview position at wnsglobalservices144?
The salary for this Mumbai - Walk in Interview role at wnsglobalservices144 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Mumbai - Walk in Interview position at wnsglobalservices144 located?
This Mumbai - Walk in Interview role at wnsglobalservices144 is based in MH, Thane, Thane, MH, India, in. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Mumbai - Walk in Interview role at wnsglobalservices144 full-time or part-time?
This is listed as a Full time position. It is posted as a Mumbai - Walk in Interview role at wnsglobalservices144.
How do I apply for the Mumbai - Walk in Interview position at wnsglobalservices144?
Click the "Apply Now" button on this page. You will be redirected to wnsglobalservices144's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Mumbai - Walk in Interview job at wnsglobalservices144 posted?
This Mumbai - Walk in Interview position at wnsglobalservices144 was posted on Feb 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Mumbai - Walk in Interview
wnsglobalservices144
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