Assistant Manager - Process Training

wnsglobalservices144
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📍 Cape Town📍 Cape Town, WC, South Africa📍 WC📍 zaFull time

About this role

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Main purpose:The purpose of the Operations Trainer role is to deliver product and technical training to their assigned operational business unit. The role of a learning and development professional is a vital component in ensuring agents and operational teams are equipped with all the necessary tools and skills to achieve ongoing optimum deliverables.

Key responsibilities:

  • Conduct new starter training as well as refresher, up-skilling and cross skill training including knowledge checks and assessments and ensuring support is provided daily.
  • Managing a group of trainees on a day to day basis including the administration of the group and follow through
  • Supporting in nesting and BAU and conducting and reporting on training needs analysis
  • Capture learner records in line with Client requirements 

Qualifications

Qualifications & Experience required:

Grade 12

2+ years’ experience in a training role

Training, coaching and mentoring experience

Computer literacy at intermediate level (MS Office).

Additional Information

US Night Shift Monday-Sunday

Frequently Asked Questions

Is the salary disclosed for the Assistant Manager - Process Training position at wnsglobalservices144?
The salary for this Assistant Manager - Process Training role at wnsglobalservices144 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Assistant Manager - Process Training position at wnsglobalservices144 located?
This Assistant Manager - Process Training role at wnsglobalservices144 is based in Cape Town, Cape Town, WC, South Africa, WC, za. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Assistant Manager - Process Training role at wnsglobalservices144 full-time or part-time?
This is listed as a Full time position. It is posted as a Assistant Manager - Process Training role at wnsglobalservices144.
How do I apply for the Assistant Manager - Process Training position at wnsglobalservices144?
Click the "Apply Now" button on this page. You will be redirected to wnsglobalservices144's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Assistant Manager - Process Training job at wnsglobalservices144 posted?
This Assistant Manager - Process Training position at wnsglobalservices144 was posted on Feb 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Assistant Manager - Process Training
wnsglobalservices144
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