Customer Service Specialist

alphabeinsightinc· Customer Service
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📍 Charlotte📍 Charlotte, NC, United States📍 NC📍 usFull time

About this role

Company Description

About Us

Welcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We’re not just another marketing company—we’re your partners in turning ideas into impact and brands into legends.

 

Job Description

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will serve as the primary point of contact for our customers, ensuring that their inquiries, concerns, and feedback are handled promptly and effectively. This position demands a strong commitment to delivering exceptional service, fostering positive relationships, and driving customer satisfaction. 

Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and issues by identifying problems and offering appropriate solutions.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Collaborate with internal teams to escalate and resolve complex customer cases.
  • Provide product and service information to customers to support informed decision-making.
  • Follow up with customers to ensure their issues are resolved to their satisfaction.

Qualifications

Requirements

  • Proven experience in a customer service or related role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle challenging situations with patience and professionalism.
  • Familiarity with customer service software and CRM systems.

Additional Information

  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and supportive work environment
  • Skill development and ongoing learning opportunities
  • Exposure to diverse projects and industry experience

 

Frequently Asked Questions

Is the salary disclosed for the Customer Service Specialist position at alphabeinsightinc?
The salary for this Customer Service Specialist role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Specialist position at alphabeinsightinc located?
This Customer Service Specialist role at alphabeinsightinc is based in Charlotte, Charlotte, NC, United States, NC, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Specialist role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Specialist role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Service Specialist at alphabeinsightinc belong to?
This Customer Service Specialist position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Specialist position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Specialist job at alphabeinsightinc posted?
This Customer Service Specialist position at alphabeinsightinc was posted on Jun 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Specialist
alphabeinsightinc
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