Customer Account Representative

alphabeinsightinc· Management
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📍 Lawrence📍 Lawrence, MA, United States📍 MA📍 usFull time

About this role

Company Description

At Lumina Agency Inc, we are committed to helping businesses grow through strategic solutions, strong client relationships, and innovative thinking. Our team is driven by collaboration, professionalism, and a passion for delivering exceptional results. We believe in creating opportunities for both our clients and our employees, fostering an environment where talent can thrive and careers can flourish.

 

 

Job Description

Lumina Agency Inc is seeking a motivated and detail-oriented Customer Account Representative to join our growing team in Lawrence, MA. In this role, you will serve as a key point of contact for customers, helping to build and maintain strong client relationships while ensuring a positive customer experience. This position offers an excellent opportunity for individuals who enjoy working with people, solving problems, and contributing to a supportive and fast-paced environment.

Responsibilities

  • Serve as the primary contact for customer inquiries and account-related requests.
  • Build and maintain positive relationships with new and existing clients.
  • Provide accurate information regarding products, services, and account details.
  • Assist customers in resolving questions, concerns, and service-related issues.
  • Monitor customer accounts and ensure information remains accurate and up to date.
  • Coordinate with internal departments to support customer needs and deliver effective solutions.
  • Maintain detailed records of customer interactions and account activities.
  • Identify opportunities to improve customer satisfaction and account retention.
  • Support daily administrative and account management tasks as needed.

Qualifications

  • Strong communication and interpersonal skills.
  • Excellent customer service mindset and professional demeanor.
  • Ability to manage multiple tasks and priorities efficiently.
  • Strong organizational and problem-solving abilities.
  • Attention to detail and commitment to accuracy.
  • Ability to work independently and as part of a team.
  • Adaptability and willingness to learn new processes and systems.
  • Proficiency with basic computer applications and office software.

Additional Information

  • Competitive Salary ($47,000 - $51,000 annually)
  • Opportunities for Career Growth and Professional Development
  • Comprehensive Training Program
  • Supportive and Collaborative Work Environment
  • Skill Development and Advancement Opportunities
  • Paid Time Off
  • Health and Wellness Benefits
  • Stable Full-Time Position
  • Employee Recognition Programs

Frequently Asked Questions

Is the salary disclosed for the Customer Account Representative position at alphabeinsightinc?
The salary for this Customer Account Representative role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Account Representative position at alphabeinsightinc located?
This Customer Account Representative role at alphabeinsightinc is based in Lawrence, Lawrence, MA, United States, MA, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Account Representative role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Account Representative role in the Management department at alphabeinsightinc.
Which team or department does the Customer Account Representative at alphabeinsightinc belong to?
This Customer Account Representative position is part of the Management department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Account Representative position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Account Representative job at alphabeinsightinc posted?
This Customer Account Representative position at alphabeinsightinc was posted on Jun 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Account Representative
alphabeinsightinc
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