Customer Service Agent

alphabeinsightinc· Customer Service
Apply Now ↗
📍 AL📍 Birmingham📍 Birmingham, AL, United States📍 usFull time

About this role

Company Description

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders.

Job Description

Position Overview

We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, providing exceptional service and support across various communication channels. The ideal candidate will be passionate about delivering a positive customer experience, resolving inquiries promptly, and building strong relationships.

Key Responsibilities

  • Respond to customer inquiries promptly and professionally via phone, email, and chat.
  • Provide accurate information about products, services, and policies to customers.
  • Resolve customer complaints and issues efficiently and with empathy.
  • Document customer interactions and maintain detailed records in the CRM system.
  • Collaborate with other departments to address and resolve customer needs.
  • Track and analyze the performance of marketing campaigns and generate reports.

Qualifications

Requirements

  • High school diploma or equivalent; associate’s or bachelor’s degree is a plus.
  • Proven experience in a customer service role or similar position.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and the ability to handle challenging situations.
  • Proficiency in using CRM software and Microsoft Office Suite.

Additional Information

  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and innovative work environment
  • Skill development through hands-on experience and mentorship
  • Exposure to diverse projects and industry-leading clients

Frequently Asked Questions

Is the salary disclosed for the Customer Service Agent position at alphabeinsightinc?
The salary for this Customer Service Agent role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Agent position at alphabeinsightinc located?
This Customer Service Agent role at alphabeinsightinc is based in AL, Birmingham, Birmingham, AL, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Agent role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Agent role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Service Agent at alphabeinsightinc belong to?
This Customer Service Agent position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Agent position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Agent job at alphabeinsightinc posted?
This Customer Service Agent position at alphabeinsightinc was posted on Jun 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Agent
alphabeinsightinc
Apply for this role ↗

You'll be redirected to alphabeinsightinc's official application page on SmartRecruiters.