Customer Service Representative

alphabeinsightinc· Customer Service
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📍 FL📍 Miami📍 Miami, FL, United States📍 usFull time

About this role

Company Description

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders.

Job Description

Position Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels including phone, email, and live chat. You will play a crucial role in ensuring customer satisfaction by resolving inquiries, addressing concerns, and offering product and service information

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Resolve product or service problems by clarifying customer complaints and determining the cause.
  • Provide accurate information about products, services, and policies to customers.
  • Follow up on customer interactions to ensure issues have been resolved satisfactorily.
  • Maintain records of customer interactions and transactions in the company database.

Qualifications

Requirements

  • High school diploma or equivalent; additional education is a plus.
  • Excellent communication skills, both verbal and written.
  • Proven customer support experience or experience in a client-facing role.
  • Ability to remain calm and professional under pressure.
  • Strong problem-solving skills and attention to detail.

Additional Information

  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and innovative work environment
  • Skill development through hands-on experience and mentorship
  • Exposure to diverse projects and industry-leading clients

Frequently Asked Questions

Is the salary disclosed for the Customer Service Representative position at alphabeinsightinc?
The salary for this Customer Service Representative role at alphabeinsightinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at alphabeinsightinc located?
This Customer Service Representative role at alphabeinsightinc is based in FL, Miami, Miami, FL, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at alphabeinsightinc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Customer Service department at alphabeinsightinc.
Which team or department does the Customer Service Representative at alphabeinsightinc belong to?
This Customer Service Representative position is part of the Customer Service department at alphabeinsightinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at alphabeinsightinc?
Click the "Apply Now" button on this page. You will be redirected to alphabeinsightinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Representative job at alphabeinsightinc posted?
This Customer Service Representative position at alphabeinsightinc was posted on Jun 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
alphabeinsightinc
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